IntelliDOCK 9555 (9555ID)

Iridium_IntelliDOCK_9555_1

Beam Communications undertakes warranty and out of warranty servicing across our extensive product range.
For further information on our servicing process, warranty items and conditions please click on the button below.

Frequently Asked Questions

Powering Up/Restarting

Q.Why don't I have power on the docking unit?
A.Check power is connected to the interface unit. If applicable, check the vehicle ignition is in ACC or IGN or ON position. Ensure the Connector cable to the DOCK is firmly fitted.
Q.My unit powers off once the ignition is switched off or the key is removed after 20 minutes.
A.This is normal operation; however connecting the ACC cable to a constant power source on the vehicle/vessel will rectify this, if such an operation scenario is required.
Q.The docking station keeps beeping and the Iridium handset is not turning on.
A.This is usually an indication that the Iridium handset has crashed and unfortunately even though the docking station is trying to restart the Iridium handset the phone is not responding. To resolve this problem the Iridium handset must be removed from the cradle, have the battery detached for 10 seconds, replaced and then redocked into the cradle.
Q.I want to install the docking station/terminal's DC connector directly to the car wiring, what is the pin out of the connector for the Docking Station/terminal?
A.

The pin out looking into the 4-way connector of the Docking Station (attached).
Only pins 1, 2 and 4 are used:


Pin 1 = Acc
Pin 2 = GND (0V)
Pin 4 = Constant Vin (+VE)

 

30 05 2016 9 56 15 AM

Q.The Iridium handset restarts whilst docked.
A.

Sometimes an Iridium handset may become temporarily unresponsive to the docking station.

When this happens the docking station will attempt to restart the Iridium handset to re-establish communication and correct the operation.

Customers who have assigned a sim pin will need to re-enter the simpin via the Iridium handset before Iridium registration can continue.

A firmware update may also fix this issue. Contact Beam customer support to find out the most recent firmware for the docking station and the Iridium handset.

At times, with continued use and exposure to dusty or dirty environment, electrical connection between the dock and the handset may be compromised. Disconnect power from the dock and remove battery from the handset. With a clean piece of cotton cloth and isopropyl alcohol, clean the bottom connectors. Let the surface dry before retesting.

When the handset is on PTT Mode, the dock should be at least at version 1.4 or later.

Q.My Beam Iridium docking station in the vehicle does not stay on.
A.

It is possible that the accessory wire is not wired correctly or has been disconnected.

The dock's accessory wire should be connected to the vehicle's accessory power for the dock to benefit from the accessory connection feature.

Screenshot shows how the dock behaves relative to the accessory wire connection.

1 06 2016 3 26 03 PM

 

Data

Q.Why does my Internet connection keep dropping while I am using the Internet?
A.

This problem occurs when there is poor signal quality. Users who are attempting to make data calls from inside of a building also tend to have this difficulty.

When your call drops, observe the signal strength indicator in the corner of the LCD on the phone or your computer and verify that your signal is in the range of 4 to 5 bars.

If you are not getting 4 to 5 bars of signal, you may want to adjust your antenna location to get a better view of the sky.

If the problem persists, please contact the dealer through whom you purchase  service.

Q.How can I enable auto-answering of incoming data calls on my Iridium data terminal?
A.

To initialise the Iridium data terminal to receive an incoming data call, start a Terminal Program (such as HyperTerminal) with the following settings: 19200* bps, 8, N, 1, Flow Control = None.

Once connected , type the following AT commands:

AT+IPR=x (where x baud of Terminal Program, according to
ATS0=1  (This turns on auto-answer)

1 = 600 bps
2 = 1200 bps
3 = 2400 bps
4 = 4800 bps
5 = 9600 bps
6 = 19200 bps (default)

E.g. AT+IPR=5 sets to 9600bps Terminal rate)

AT&W0  (This stores the current (active) settings to Profile 0 of the RST100).

The device is now ready to answer an incoming data call automatically. During the waiting period, the Data RX activity timeout can expire, and Voice calls can be made (Applies only to RST100 model, with serial numbers > 10001000).

* The baud rate can be set to whatever baud rate the device answering the call is going to need and not necessarily 19.2k.  The “RING” string should be decipherable by the target device/program.

Refer to the Beam Data Guide for more information.

Q.I am having problems establishing a point to point data call with an Iridium terminal.
A.

Each Iridium sim card comes with two MSISDNs.  MSISDN-A is the standard phone number supplied with a sim card for voice and sms.  MSISDN-C is the data number.

If the Iridium terminal is configured as a modem to receive and send data, then you will need to dial into the terminal's MSISDN-C number. (This is not an Iridium internet access number).

The sim card/service provider can give you the MSISDN-C.

Also, make sure that the terminal is capable of auto-answering incoming calls if unattended and set to auto baud. Some remote terminals do not respond to auto-baud quite well and therefore it is best to try different baud rates until you can establish a PPP connection.

Q.While trying to establish data connection with my Beam Iridium docking station/terminal, I am getting the error message "Error 678: The remote computer failed to respond. To make sure that the server can be reached, ping the remote computer."
A.

This error message appears when either you are using the wrong access number or the sim card is not provisioned for data use:

Below are the known access numbers:
Telstra (Australia) - 66666
Iridium (Worldwide) - 008816000025

If you have a local service provider with Iridium, their access number might be different. Once you find out that number and if different from the list above, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. so we can add that number to our list of data access numbers.

Firmware/Software/Configuration

Q.How do I know what firmware is running on my terminal or docking unit?
A.

To view the firmware version, use the relevant Beam Software Management tool available for download from the product support page.

Q.How do I send remote commands to the RST system?
A.

To configure your RST remotely you will need to know its Phone Number, and Supervisor PIN (and also the Security code if sending SSAS commands).

Remote commands are supported on RST100 and RST200 firmware 3.2 (or greater), and all RST03x firmware.

The command is constructed by using the same keyboard strokes used if you were to change the setting using the Supervisor Menu (connected to Hyper Terminal) via the Log Port @ 9600 baud.

Complete Remote Command Guide will show you how to send remote commands to your Beam Iridium Terminal.

The Remote Command guide can be downloaded from the RST100's Common Resources tab. 

Q.How do I upgrade the firmware on my Beam docking station or terminal?
A.

To upgrade the firmware on your Beam docking station or terminal follow the steps below:

  1. Download the software management tool on the product support page.
  2. Install the software package on your computer.
  3. Connect the Beam docking station or terminal to the power supply.
  4. Connect the Beam docking station or terminal to the computer via USB or RS232 (whichever is applicable).
  5. Run the software management tool and follow the instructions on the screen.
    1. If your docking station or terminal is running an old version firmware, the software management tool will immediately recommend the update.
    2. If a fresh install of the tool does not recommend a firmware update, then your docking station or terminal is running the latest firmware.
Q.Why am I having trouble upgrading firmware?
A.

Please ensure you have downloaded the latest version of the Beam Software Management tool from the product's support page.

The software management tool includes the required USB drivers to enable communication between the computer and the Beam docking station or terminal.

Also, refer to the Software Management tool's release note for operating system compatibility.

In addition please try the following process:

  • Restart the PC
  • Removing the USB cable from the device to the PC
  • Power cycle the device
  • Retry upgrading firmware

Simpin/PUK/Phone Locking

Q.Why doesn't my SIM card work?
A.
  1. Is the card inserted the correct way?  The notch on the sim card should align with the notch on the sim tray.
  2. Check the SIM and phone contacts. If they are dirty, clean them with an anti-static cloth.
  3. Is the gold chip visibly damaged or scratched?  If so, contact your service provider for assistance.
Q.My SIM PIN is blocked, what do I do next?
A.

If you enter the PIN incorrectly 3 times, the SIM card locks, and you need to enter the PUK. You must use the PUK code supplied by your Service Provider to unlock the SIM. If you don't have a PUK code please contact your Service Provider.

Q.Can I turn off SIM PIN prompting on power-up and how do I enter the SIM PIN in a Beam Communications - Iridium setup?
A.

Yes, this can be turned off via a range of different methods.

For more information, check out the Sim Pin Configuration Guide.

<Insert link: Sim Pin Configuration Guide>

Q.What do I do if the handset says its BLOCKED?
A.

If the Handset says its BLOCKED, it means you have entered the PIN 3 times incorrectly.

You need to enter your PUK code. This can be obtained from your service provider.

You can UNBLOCK a sim card via a range of different options.

Download the Sim Pin Configuration guide here for the instructions.

Q.How to disable captain PIN for a data call using Iridium Captain SIM?
A.

Dial 698698 to enter the Crew Calling platform.  

Enter your PIN.  Then you are presented with 4 choices.  

Enter "3" to activate the captain's PIN for voice calls only.  

After you do this, you will always be prompted for a PIN when making voice calls, however you will never have to enter a PIN for data calls.

Q.What is a SIM PIN?
A.

The Subscriber Identity Module (SIM) often referred to as a simcard, typically is provisioned and issued by a Service Provider (SP) with an associated Personal Identification Number (PIN), sometimes referred to as PIN1.

It is possible to request simcards without PINs. When the satellite device first powers on, if the unit is set to request that the user enter the PIN code then until this has been successfully completed the unit will not register, place calls or receive calls.

Q.My PIN2 is locked, what do I do now?
A.

Enter the PIN2 unblocking key (PUK2) or contact your service provider for further assistance.

Q.What does the message "Check Card" mean on my Iridium terminal?
A.

A “check card” message means there is something wrong with the sim card and how it is inserted/installed in the sim tray.

Usually, there is a contact problem between the sim and the sim tray.

A couple of things to check:

  • Is the sim card installed the right way in the sim tray?  See screenshots below for reference only and may not represent your exact product.
  • Make sure the contacts are ok, no damage, etc. See screenshots below for reference.
  • Once all checks have been performed and the error message persists to appear, check the sim card with a different unit and see if the error message follows.
  • If the error message follows, then the sim or how the sim is inserted could be the problem.
  • If the error message stays with the unit, then try a new sim, if the error message still appears, then there must be something wrong with the sim tray or the unit itself.

 

31 05 2016 2 47 10 PM

Q.I cannot dial a 1300 number from a Telstra TMS Sim. I get the phone message "The phone number you dialled is not in service"
A.

Telstra TMS Sim supports 1300 dialling.  

If you get a "Phone not in service" message when calling a known working 1300 number, check if a + is automatically added when you dial on the Iridium handset.  

To remove the +, navigate through the phone menu Setup> Number Entry and select Do Not Prefix.  

Each time you dial now, phone number will not be prefixed with a +.  

This should allow you to successfully call a 1300 number.

Signal/Reception

Q.How do i know if my docking station or terminal is registered on the satellite network?
A.

On a docking station/ terminal with status LED, the Status Led will change to green when the terminal is registered to the network.

For an RST100 terminal, the signal LED will change from Red to Green.

For Oceana/Terra 400 terminals, the signal LED on the terminal will change to GREEN (Good Signal Registered) or YELLOW (poor signal registered) when it is registered and able to make calls on the network.

Refer to the product's user manual for more information.

Q.My Terminal / Docking Station continues to display "Searching Satellite / Network..." and never registers to the network.
A.

Ensure your terminal’s antenna is installed where there are no obstructions and has a clear line of sight to the satellite with no obstacles which could block the signal.

Check the antenna cable and all connections are secure and no bends or breaks / cuts in the cable

Check for any RF interference near the antenna that maybe causing problems. If there is, shut them down and re test, if works ok, then you will have to relocate the antenna elsewhere

Check with your service provider that the service has been activated.

For Inmarsat subscribers, check the coverage map to ensure service is available at your location or if there is service outage in the area.

If problem persists, contact your service provider.

Q.Does RF Interference affect the satellite signal?
A.

All wireless devices, including satellite telephones, are susceptible to RF (Radio Frequency) interference from other electronic devices. This problem is especially evident when numerous antennas and broadcasting devices are located within close proximity to each other.

A good example would be onboard a ship. It is important that certain considerations be taken into account for best performance when an Iridium/Inmarsat system is installed.

Causes of RF Interference:

Some subscribers have contacted Iridium regarding the loss of signal quality when they operate their equipment near active Inmarsat terminals. The power with which Inmarsat units transmit can overpower the Iridium unit’s ability to properly maintain a quality connection with the Iridium satellite constellation. Inmarsat terminals are often found in the same locations as Iridium subscribers, such as harbors, airports and especially onboard ships.

The location of the Inmarsat unit’s antenna in relation to the Iridium unit’s antenna plays a significant role in determining the degree of signal degradation that an Iridium subscriber can expect to experience. All Iridium units are susceptible to this interference, regardless of the type of antenna being used.

Generally speaking, an Iridium unit, be it a handset using its internal antenna or a fixed terminal when attached to an externally mounted antenna and located within 15 and 45 meters (50 to 150 feet, respectively) of an operating Inmarsat Standard-C terminal, will likely experience degraded performance.

Other sources of RF interference such as Globalstar units, radar devices and broadcast stations can provide interference for Iridium units, but usually are not encountered as frequently as Inmarsat terminals.

Also refer to “Assuring Quality of Iridium Service” in the Antenna Installation Guide.

Q.Satellite device fails to register with the satellite service after 60 seconds.
A.

Make sure the following are observed:

  • Power supply level is steady and never fluctuates.
  • Antenna is connected to the dock or terminal with a Beam approved cable.
  • Antenna installation guide is followed.
  • The sim is active, else request service provider to reset the service on the sim.
Q.My Iridium 9555 or 9575 handset can get a good signal off the cradle but when docked, I get intermittent signal and sometimes no signal at all.
A.

The Iridium 9555 and 9575 handset have an external bypass antenna connector. As these connectors are exposed to the environment, they can get dirty and may prevent a good connection between the handset and the dock. Sometimes, the more use the handset gets with that connector, it cannot be avoided that the connector will wear off and may not offer good connectivity to the dock.

The antenna connector of the 9555 handset is at the back just above the battery while the 9575 handset is at the bottom.

Make sure the connector is clean and free from any foreign matter that may block the connection. Connectivity of the external connectors can also be verified with an accessory that came with the handset.

The 9575 comes with a bottom connector that will allow you to use an external antenna while the 9555 comes with a clip adapter for the same purpose. If using the adapter still gives you no signal, then have your handset checked by your supplier or by an Iridium authorized service centre.

SMS

Q.How can I send an SMS to an Iridium or Telstra/Iridium service - SMS-MT (Mobile Terminated)?
A.

SMS-MT messages can be sent to an Iridium phone/Beam docking station/terminal in one of 5 ways:

By sending an SMS-MO message from another Iridium phone.  Current limitation is 160 characters.

By sending an SMS-MO message from a cellular phone ( if available ).

By sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. where xxxxxxxxxxxx is the 12-digit Iridium phone number. The subject line is ignored.  “Plain Text” format is recommend for the e-mail message. Not available for Telstra 01471xxxxx services

By using the “Send a Satellite Message” feature at www.iridium.com. 
Not available for 01471xxxxx services

By sending an SMS-MO message from another Beam Iridium device, by using the Beam Management System, Software>Messages tab.

Q.How do I check/change the SMSC number?
A.

Check / enter Service Center Number:

Via the handset:

To enter the Service Center Number:

  • Press the ‘Envelope’ key.
  • Scroll to ‘Message Settings'. Press OK.
  • Scroll to ‘Service Center'. Press OK.
  • For an Iridium SIM, enter 00881662900005 or +881662900005. 
  • For a Telstra SIM, enter +61418706700.
  • Via the Beam Management System (BMS) software:
  • Enter number in the “Settings - “Data/SIM” - “SIM/SMS” tab.
  • For an Iridium SIM, enter 881662900005. 
  • For a Telstra SIM, enter 61418706700. 
  • Click on another tab or field to commit the change in the Beam Management System (BMS) software.  Please allow a few seconds for number to be displayed and changed.
Q.SMS Message sent, but recipient did not get it.
A.

Solution 1:  Recipient phone # or e-mail address entered incorrectly. Make sure phone number was entered as 00 or +, Country Code, Phone Number. Make sure e-mail was entered with a space between the e-mail address and the message.  For a Telstra SIM and Telstra SMS, the phone number is all that is needed, e.g. 0409xxxxxx.

Solution 2: Check expiry period.  If recipient did not turn on their phone within the expiry period, message was deleted before delivery.

Q.Can I send an SMS to a device on another network?
A.
Iridium    Telstra   
 SMS to Iridium Phone Yes  SMS to Telstra Phone  Yes 
SMS to other Network  Yes  SMS to Iridium Phone  Yes 
SMS to Email  Yes  SMS to Email  No 

Intelligent/Privacy Handset

Q.How do I interface my docking station's audio port to an audio system?
A.

At the moment, only the following Beam Communications products are capable of interfacing from the line level audio port into audio systems.

  • PotsDOCK 9555 (9555PD)
  • IntelliDOCK 9555 (9555ID)
  • SatDOCK-G (9555SD-G)
  • PotsDOCK Extreme (EXTRMPD)
  • DriveDOCK Extreme(EXTRMDD)

Download the file below for the complete guide.

pdf Download File (139 KB)

 

Voice

Q.Why am I experiencing more dropped calls than usual?
A.

Due to a satellite network, if you are in motion, the satellite signal may become obstructed (such as buildings, bridges, tunnels, larger vehicles, valleys , large trees). If your satellite setup is not obstructed and yet you have no signal, you will need to perform the following checks:

Check the antenna connections.

Ensure the antenna cables are not damaged. 

Ensure that only approved antenna cable has been used.

Refer to Antenna Install Guide on Beam website support.

If problem persists, contact your service provider

Q.There is no audio from the external/handsfree microphone of Beam docking station/terminal. Party B cannot hear my voice.
A.

If your setup has an HFI Box:

  • Check that the slide-switch ON THE HFI is positioined to the left to enable the microphone 2.5mm jack (if applicable).
  • Check that the microphone connector is installed directly to the HFI kit (if applicable).

For other Beam docking stations:

  • Check the microphone is connected correctly to the docking unit (if applicable.)
  • Check if the cable is intact and has not come loose.
Q.There is no audio from the Line In/Line Out of my Beam Iridium handsfree setup.
A.

Check that the slide-switch is positioned to the right on the HFI box to enable the pluggable screw terminal audio path (IF APPLICABLE).

For docking units, check the user manual to ensure the line in/line out has been correctly wired.

Q.Why is the voice quality poor on my Beam docking station/terminal?
A.

Voice quality may be affected by many factors. Before making a call, make sure that the signal strength is at least 4-5 bars (some terminals the signal LED should be bright green, not orange, or red). If the setup cannot achieve the signal level required, there is a possibility that there is a problem with the setup.

Please check FAQs about Signal or Antenna for more tips.

Q.Why can I not hear the incoming call not ringing on my Inmarsat docking station?
A.

Make sure that the IsatPhone handset is not set to Silent or Vibrate mode.

Q.Why does the microphone uplink audio sounds quiet when in handsfree mode?
A.

Depending on how loud the background noise is where the IsatDOCK is being operated, the unit's advanced DSP echo canceller may try to limit the microphone uplink audio to reduce feedback. In these instances it is recommended that users reduce the speaker volume by pressing the down arrow button on the lower keypad interface. Once the speaker volume has been reduced, the microphone uplink audio quality will improve.

Q.How do I use Bluetooth with the Beam Inmarsat docking stations?
A.

The Bluetooth functionality works from the IsatPHONE. Once the handset is inserted into the docking station Bluetooth will override the speaker. Once the BT headset is paired and connected, you will be able to hear the call progress tone in the dock’s speaker or privacy handset (if it is off the cup). When receiving a call, the ringer can be heard from the speaker but once the call is answered the audio gets connected to the Bluetooth headset.

One point to be noted here is that after the BT is paired it still needs to be connected as well. If it is not connected then it won't work!

To activate and/or connect to the IsatPhone via Bluetooth, refer to the IsatPhone Pro or IsatPhone 2 User Manual.

Q.I hear a lot of background noise while on the call.
A.

Make sure that the signal level is between 4-5 bars.

If you don't achieve that, check the components of the setup and the installation.

Check the location of microphone (if applicable), make sure it is not located near an air vent or too close to an open window.

Q.A call is established using the privacy handset but the other end (party B) cannot hear my voice.
A.

Check if the Mute LED is illustrating red. If so, the mute function is enabled. Press the Mute button once to disable the mute.

If the dock/handset is Bluetooth capable, check if the Bluetooth® LED is flashing blue at 1.5 second on and 1.5 second off rate.

If so, the Beam docking station is currently connected to a previously paired Bluetooth® device. Press the Bluetooth® button on the DOCK until a beep sounds to turn off the Bluetooth®.

Cables/Antennas

Q.I want to make my own antenna cable for my Beam Communications Iridium Docking Station/Terminal, what's the cable spec?
A.

The maximum recommended signal drop from the passive satellite antenna to the Iridium transceiver( either a handset or Beam device) is 3dB. (Not applicable when using RST740).

For optimal performance, we recommend using the shortest length of cable and the fewest number of connectors possible. You must ensure that the cable used conforms to this.

An example of attenuation for RG213 cable is 0.33dB per metre @ 1.6Ghz, therefore the maximum cable length is 8m (allowing up to 0.5dB for cable interconnections).

LMR400 cable in comparison has a better attenuation figure of 0.18dB per metre.

Feel free to use the Beam Iridium Online Cable calculator to design your cable for a Beam Iridium docking station or terminal.

Q.Beam Iridium Online Cable calculator
A.

Important: This calculator is best viewed on desktop.  Not optimised for mobile viewing.

To use the online Cable Calculator, use the following steps:

  1. Select the first Cable Type and Enter Length. -> Click Add Cable
  2. Select the connector on one end of the cable. -> Click Add Connector
  3. Select the connector on the other end of the cable. -> Click Add Connector
  4. Repeat for each Additional Cable or connector to get Total Loss in dB.
  5. Click Clear All to reset Loss calculations.
Select cable type Length (metres)
Select connector type
Allowable Loss: 3dB Loss dB  

Manuals & Guides

User Manual IntelliDOCK 9555

For more information please download our IntelliDOCK 9555 Manual.
Download

Quick Start Guide IntelliDOCK 9555

For more information please download our IntelliDOCK 9555 Quick Start Guide.
Download

Configuration

To configure the settings and update the firmware on the docking station/terminal:

  1. Download and install the Software Management Tool to a compatible windows computer.
  2. When available, download and follow the Installation Guide.
  3. Make sure power is supplied to the docking station/terminal.
  4. With a Serial/USB cable, connect the docking station/terminal to the computer.
  5. Open the Software Management Tool and connect.
  6. For help on using the Software Management Tool, some have user manuals which are available to download from the tool itself by clicking on the ? or Help link.

 

Common Resources

9555 Handset Firmware Upgrade

Upgrade the Iridium 9555 Handset to most recent firmware version.

Download

Iridium Antenna Installation Guide

Optimise signal reception by learning where and how to install/deploy the Iridium Antenna.

Download

Iridium Sim Pin Configuration Guide

Learn how to configure the Iridium Sim Pin on various Beam and Iridium interface.

Download

Beam Data Guide

Configure and control the setup with AT Commands

Download

Com Port Signal Logger

Record signal strength through the com port.

Download

Direct Internet Installation Guide

Guide: Connect to the internet via satellite at 2400 bps.

Download

Direct Internet for Windows

Connect to the internet via satellite at 2400 bps.

Download

Direct Internet for Mac

Connect to the internet via satellite at 2400 bps.

Download

Beam Modem Installation Guide

Install a Beam docking station or terminal as a modem.

 Download

Universal USB Driver

Beam Universal USB Driver for Windows.

Download

Frequently Asked Questions

Powering Up/Restarting

Q.Why don't I have power on the docking unit?
A.Check power is connected to the interface unit. If applicable, check the vehicle ignition is in ACC or IGN or ON position. Ensure the Connector cable to the DOCK is firmly fitted.
Q.My unit powers off once the ignition is switched off or the key is removed after 20 minutes.
A.This is normal operation; however connecting the ACC cable to a constant power source on the vehicle/vessel will rectify this, if such an operation scenario is required.
Q.The docking station keeps beeping and the Iridium handset is not turning on.
A.This is usually an indication that the Iridium handset has crashed and unfortunately even though the docking station is trying to restart the Iridium handset the phone is not responding. To resolve this problem the Iridium handset must be removed from the cradle, have the battery detached for 10 seconds, replaced and then redocked into the cradle.
Q.I want to install the docking station/terminal's DC connector directly to the car wiring, what is the pin out of the connector for the Docking Station/terminal?
A.

The pin out looking into the 4-way connector of the Docking Station (attached).
Only pins 1, 2 and 4 are used:


Pin 1 = Acc
Pin 2 = GND (0V)
Pin 4 = Constant Vin (+VE)

 

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Q.The Iridium handset restarts whilst docked.
A.

Sometimes an Iridium handset may become temporarily unresponsive to the docking station.

When this happens the docking station will attempt to restart the Iridium handset to re-establish communication and correct the operation.

Customers who have assigned a sim pin will need to re-enter the simpin via the Iridium handset before Iridium registration can continue.

A firmware update may also fix this issue. Contact Beam customer support to find out the most recent firmware for the docking station and the Iridium handset.

At times, with continued use and exposure to dusty or dirty environment, electrical connection between the dock and the handset may be compromised. Disconnect power from the dock and remove battery from the handset. With a clean piece of cotton cloth and isopropyl alcohol, clean the bottom connectors. Let the surface dry before retesting.

When the handset is on PTT Mode, the dock should be at least at version 1.4 or later.

Q.My Beam Iridium docking station in the vehicle does not stay on.
A.

It is possible that the accessory wire is not wired correctly or has been disconnected.

The dock's accessory wire should be connected to the vehicle's accessory power for the dock to benefit from the accessory connection feature.

Screenshot shows how the dock behaves relative to the accessory wire connection.

1 06 2016 3 26 03 PM

 

Data

Q.Why does my Internet connection keep dropping while I am using the Internet?
A.

This problem occurs when there is poor signal quality. Users who are attempting to make data calls from inside of a building also tend to have this difficulty.

When your call drops, observe the signal strength indicator in the corner of the LCD on the phone or your computer and verify that your signal is in the range of 4 to 5 bars.

If you are not getting 4 to 5 bars of signal, you may want to adjust your antenna location to get a better view of the sky.

If the problem persists, please contact the dealer through whom you purchase  service.

Q.How can I enable auto-answering of incoming data calls on my Iridium data terminal?
A.

To initialise the Iridium data terminal to receive an incoming data call, start a Terminal Program (such as HyperTerminal) with the following settings: 19200* bps, 8, N, 1, Flow Control = None.

Once connected , type the following AT commands:

AT+IPR=x (where x baud of Terminal Program, according to
ATS0=1  (This turns on auto-answer)

1 = 600 bps
2 = 1200 bps
3 = 2400 bps
4 = 4800 bps
5 = 9600 bps
6 = 19200 bps (default)

E.g. AT+IPR=5 sets to 9600bps Terminal rate)

AT&W0  (This stores the current (active) settings to Profile 0 of the RST100).

The device is now ready to answer an incoming data call automatically. During the waiting period, the Data RX activity timeout can expire, and Voice calls can be made (Applies only to RST100 model, with serial numbers > 10001000).

* The baud rate can be set to whatever baud rate the device answering the call is going to need and not necessarily 19.2k.  The “RING” string should be decipherable by the target device/program.

Refer to the Beam Data Guide for more information.

Q.I am having problems establishing a point to point data call with an Iridium terminal.
A.

Each Iridium sim card comes with two MSISDNs.  MSISDN-A is the standard phone number supplied with a sim card for voice and sms.  MSISDN-C is the data number.

If the Iridium terminal is configured as a modem to receive and send data, then you will need to dial into the terminal's MSISDN-C number. (This is not an Iridium internet access number).

The sim card/service provider can give you the MSISDN-C.

Also, make sure that the terminal is capable of auto-answering incoming calls if unattended and set to auto baud. Some remote terminals do not respond to auto-baud quite well and therefore it is best to try different baud rates until you can establish a PPP connection.

Q.While trying to establish data connection with my Beam Iridium docking station/terminal, I am getting the error message "Error 678: The remote computer failed to respond. To make sure that the server can be reached, ping the remote computer."
A.

This error message appears when either you are using the wrong access number or the sim card is not provisioned for data use:

Below are the known access numbers:
Telstra (Australia) - 66666
Iridium (Worldwide) - 008816000025

If you have a local service provider with Iridium, their access number might be different. Once you find out that number and if different from the list above, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. so we can add that number to our list of data access numbers.

Firmware/Software/Configuration

Q.How do I know what firmware is running on my terminal or docking unit?
A.

To view the firmware version, use the relevant Beam Software Management tool available for download from the product support page.

Q.How do I send remote commands to the RST system?
A.

To configure your RST remotely you will need to know its Phone Number, and Supervisor PIN (and also the Security code if sending SSAS commands).

Remote commands are supported on RST100 and RST200 firmware 3.2 (or greater), and all RST03x firmware.

The command is constructed by using the same keyboard strokes used if you were to change the setting using the Supervisor Menu (connected to Hyper Terminal) via the Log Port @ 9600 baud.

Complete Remote Command Guide will show you how to send remote commands to your Beam Iridium Terminal.

The Remote Command guide can be downloaded from the RST100's Common Resources tab. 

Q.How do I upgrade the firmware on my Beam docking station or terminal?
A.

To upgrade the firmware on your Beam docking station or terminal follow the steps below:

  1. Download the software management tool on the product support page.
  2. Install the software package on your computer.
  3. Connect the Beam docking station or terminal to the power supply.
  4. Connect the Beam docking station or terminal to the computer via USB or RS232 (whichever is applicable).
  5. Run the software management tool and follow the instructions on the screen.
    1. If your docking station or terminal is running an old version firmware, the software management tool will immediately recommend the update.
    2. If a fresh install of the tool does not recommend a firmware update, then your docking station or terminal is running the latest firmware.
Q.Why am I having trouble upgrading firmware?
A.

Please ensure you have downloaded the latest version of the Beam Software Management tool from the product's support page.

The software management tool includes the required USB drivers to enable communication between the computer and the Beam docking station or terminal.

Also, refer to the Software Management tool's release note for operating system compatibility.

In addition please try the following process:

  • Restart the PC
  • Removing the USB cable from the device to the PC
  • Power cycle the device
  • Retry upgrading firmware

Simpin/PUK/Phone Locking

Q.Why doesn't my SIM card work?
A.
  1. Is the card inserted the correct way?  The notch on the sim card should align with the notch on the sim tray.
  2. Check the SIM and phone contacts. If they are dirty, clean them with an anti-static cloth.
  3. Is the gold chip visibly damaged or scratched?  If so, contact your service provider for assistance.
Q.My SIM PIN is blocked, what do I do next?
A.

If you enter the PIN incorrectly 3 times, the SIM card locks, and you need to enter the PUK. You must use the PUK code supplied by your Service Provider to unlock the SIM. If you don't have a PUK code please contact your Service Provider.

Q.Can I turn off SIM PIN prompting on power-up and how do I enter the SIM PIN in a Beam Communications - Iridium setup?
A.

Yes, this can be turned off via a range of different methods.

For more information, check out the Sim Pin Configuration Guide.

<Insert link: Sim Pin Configuration Guide>

Q.What do I do if the handset says its BLOCKED?
A.

If the Handset says its BLOCKED, it means you have entered the PIN 3 times incorrectly.

You need to enter your PUK code. This can be obtained from your service provider.

You can UNBLOCK a sim card via a range of different options.

Download the Sim Pin Configuration guide here for the instructions.

Q.How to disable captain PIN for a data call using Iridium Captain SIM?
A.

Dial 698698 to enter the Crew Calling platform.  

Enter your PIN.  Then you are presented with 4 choices.  

Enter "3" to activate the captain's PIN for voice calls only.  

After you do this, you will always be prompted for a PIN when making voice calls, however you will never have to enter a PIN for data calls.

Q.What is a SIM PIN?
A.

The Subscriber Identity Module (SIM) often referred to as a simcard, typically is provisioned and issued by a Service Provider (SP) with an associated Personal Identification Number (PIN), sometimes referred to as PIN1.

It is possible to request simcards without PINs. When the satellite device first powers on, if the unit is set to request that the user enter the PIN code then until this has been successfully completed the unit will not register, place calls or receive calls.

Q.My PIN2 is locked, what do I do now?
A.

Enter the PIN2 unblocking key (PUK2) or contact your service provider for further assistance.

Q.What does the message "Check Card" mean on my Iridium terminal?
A.

A “check card” message means there is something wrong with the sim card and how it is inserted/installed in the sim tray.

Usually, there is a contact problem between the sim and the sim tray.

A couple of things to check:

  • Is the sim card installed the right way in the sim tray?  See screenshots below for reference only and may not represent your exact product.
  • Make sure the contacts are ok, no damage, etc. See screenshots below for reference.
  • Once all checks have been performed and the error message persists to appear, check the sim card with a different unit and see if the error message follows.
  • If the error message follows, then the sim or how the sim is inserted could be the problem.
  • If the error message stays with the unit, then try a new sim, if the error message still appears, then there must be something wrong with the sim tray or the unit itself.

 

31 05 2016 2 47 10 PM

Q.I cannot dial a 1300 number from a Telstra TMS Sim. I get the phone message "The phone number you dialled is not in service"
A.

Telstra TMS Sim supports 1300 dialling.  

If you get a "Phone not in service" message when calling a known working 1300 number, check if a + is automatically added when you dial on the Iridium handset.  

To remove the +, navigate through the phone menu Setup> Number Entry and select Do Not Prefix.  

Each time you dial now, phone number will not be prefixed with a +.  

This should allow you to successfully call a 1300 number.

Signal/Reception

Q.How do i know if my docking station or terminal is registered on the satellite network?
A.

On a docking station/ terminal with status LED, the Status Led will change to green when the terminal is registered to the network.

For an RST100 terminal, the signal LED will change from Red to Green.

For Oceana/Terra 400 terminals, the signal LED on the terminal will change to GREEN (Good Signal Registered) or YELLOW (poor signal registered) when it is registered and able to make calls on the network.

Refer to the product's user manual for more information.

Q.My Terminal / Docking Station continues to display "Searching Satellite / Network..." and never registers to the network.
A.

Ensure your terminal’s antenna is installed where there are no obstructions and has a clear line of sight to the satellite with no obstacles which could block the signal.

Check the antenna cable and all connections are secure and no bends or breaks / cuts in the cable

Check for any RF interference near the antenna that maybe causing problems. If there is, shut them down and re test, if works ok, then you will have to relocate the antenna elsewhere

Check with your service provider that the service has been activated.

For Inmarsat subscribers, check the coverage map to ensure service is available at your location or if there is service outage in the area.

If problem persists, contact your service provider.

Q.Does RF Interference affect the satellite signal?
A.

All wireless devices, including satellite telephones, are susceptible to RF (Radio Frequency) interference from other electronic devices. This problem is especially evident when numerous antennas and broadcasting devices are located within close proximity to each other.

A good example would be onboard a ship. It is important that certain considerations be taken into account for best performance when an Iridium/Inmarsat system is installed.

Causes of RF Interference:

Some subscribers have contacted Iridium regarding the loss of signal quality when they operate their equipment near active Inmarsat terminals. The power with which Inmarsat units transmit can overpower the Iridium unit’s ability to properly maintain a quality connection with the Iridium satellite constellation. Inmarsat terminals are often found in the same locations as Iridium subscribers, such as harbors, airports and especially onboard ships.

The location of the Inmarsat unit’s antenna in relation to the Iridium unit’s antenna plays a significant role in determining the degree of signal degradation that an Iridium subscriber can expect to experience. All Iridium units are susceptible to this interference, regardless of the type of antenna being used.

Generally speaking, an Iridium unit, be it a handset using its internal antenna or a fixed terminal when attached to an externally mounted antenna and located within 15 and 45 meters (50 to 150 feet, respectively) of an operating Inmarsat Standard-C terminal, will likely experience degraded performance.

Other sources of RF interference such as Globalstar units, radar devices and broadcast stations can provide interference for Iridium units, but usually are not encountered as frequently as Inmarsat terminals.

Also refer to “Assuring Quality of Iridium Service” in the Antenna Installation Guide.

Q.Satellite device fails to register with the satellite service after 60 seconds.
A.

Make sure the following are observed:

  • Power supply level is steady and never fluctuates.
  • Antenna is connected to the dock or terminal with a Beam approved cable.
  • Antenna installation guide is followed.
  • The sim is active, else request service provider to reset the service on the sim.
Q.My Iridium 9555 or 9575 handset can get a good signal off the cradle but when docked, I get intermittent signal and sometimes no signal at all.
A.

The Iridium 9555 and 9575 handset have an external bypass antenna connector. As these connectors are exposed to the environment, they can get dirty and may prevent a good connection between the handset and the dock. Sometimes, the more use the handset gets with that connector, it cannot be avoided that the connector will wear off and may not offer good connectivity to the dock.

The antenna connector of the 9555 handset is at the back just above the battery while the 9575 handset is at the bottom.

Make sure the connector is clean and free from any foreign matter that may block the connection. Connectivity of the external connectors can also be verified with an accessory that came with the handset.

The 9575 comes with a bottom connector that will allow you to use an external antenna while the 9555 comes with a clip adapter for the same purpose. If using the adapter still gives you no signal, then have your handset checked by your supplier or by an Iridium authorized service centre.

SMS

Q.How can I send an SMS to an Iridium or Telstra/Iridium service - SMS-MT (Mobile Terminated)?
A.

SMS-MT messages can be sent to an Iridium phone/Beam docking station/terminal in one of 5 ways:

By sending an SMS-MO message from another Iridium phone.  Current limitation is 160 characters.

By sending an SMS-MO message from a cellular phone ( if available ).

By sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. where xxxxxxxxxxxx is the 12-digit Iridium phone number. The subject line is ignored.  “Plain Text” format is recommend for the e-mail message. Not available for Telstra 01471xxxxx services

By using the “Send a Satellite Message” feature at www.iridium.com. 
Not available for 01471xxxxx services

By sending an SMS-MO message from another Beam Iridium device, by using the Beam Management System, Software>Messages tab.

Q.How do I check/change the SMSC number?
A.

Check / enter Service Center Number:

Via the handset:

To enter the Service Center Number:

  • Press the ‘Envelope’ key.
  • Scroll to ‘Message Settings'. Press OK.
  • Scroll to ‘Service Center'. Press OK.
  • For an Iridium SIM, enter 00881662900005 or +881662900005. 
  • For a Telstra SIM, enter +61418706700.
  • Via the Beam Management System (BMS) software:
  • Enter number in the “Settings - “Data/SIM” - “SIM/SMS” tab.
  • For an Iridium SIM, enter 881662900005. 
  • For a Telstra SIM, enter 61418706700. 
  • Click on another tab or field to commit the change in the Beam Management System (BMS) software.  Please allow a few seconds for number to be displayed and changed.
Q.SMS Message sent, but recipient did not get it.
A.

Solution 1:  Recipient phone # or e-mail address entered incorrectly. Make sure phone number was entered as 00 or +, Country Code, Phone Number. Make sure e-mail was entered with a space between the e-mail address and the message.  For a Telstra SIM and Telstra SMS, the phone number is all that is needed, e.g. 0409xxxxxx.

Solution 2: Check expiry period.  If recipient did not turn on their phone within the expiry period, message was deleted before delivery.

Q.Can I send an SMS to a device on another network?
A.
Iridium    Telstra   
 SMS to Iridium Phone Yes  SMS to Telstra Phone  Yes 
SMS to other Network  Yes  SMS to Iridium Phone  Yes 
SMS to Email  Yes  SMS to Email  No 

Intelligent/Privacy Handset

Q.How do I interface my docking station's audio port to an audio system?
A.

At the moment, only the following Beam Communications products are capable of interfacing from the line level audio port into audio systems.

  • PotsDOCK 9555 (9555PD)
  • IntelliDOCK 9555 (9555ID)
  • SatDOCK-G (9555SD-G)
  • PotsDOCK Extreme (EXTRMPD)
  • DriveDOCK Extreme(EXTRMDD)

Download the file below for the complete guide.

pdf Download File (139 KB)

 

Voice

Q.Why am I experiencing more dropped calls than usual?
A.

Due to a satellite network, if you are in motion, the satellite signal may become obstructed (such as buildings, bridges, tunnels, larger vehicles, valleys , large trees). If your satellite setup is not obstructed and yet you have no signal, you will need to perform the following checks:

Check the antenna connections.

Ensure the antenna cables are not damaged. 

Ensure that only approved antenna cable has been used.

Refer to Antenna Install Guide on Beam website support.

If problem persists, contact your service provider

Q.There is no audio from the external/handsfree microphone of Beam docking station/terminal. Party B cannot hear my voice.
A.

If your setup has an HFI Box:

  • Check that the slide-switch ON THE HFI is positioined to the left to enable the microphone 2.5mm jack (if applicable).
  • Check that the microphone connector is installed directly to the HFI kit (if applicable).

For other Beam docking stations:

  • Check the microphone is connected correctly to the docking unit (if applicable.)
  • Check if the cable is intact and has not come loose.
Q.There is no audio from the Line In/Line Out of my Beam Iridium handsfree setup.
A.

Check that the slide-switch is positioned to the right on the HFI box to enable the pluggable screw terminal audio path (IF APPLICABLE).

For docking units, check the user manual to ensure the line in/line out has been correctly wired.

Q.Why is the voice quality poor on my Beam docking station/terminal?
A.

Voice quality may be affected by many factors. Before making a call, make sure that the signal strength is at least 4-5 bars (some terminals the signal LED should be bright green, not orange, or red). If the setup cannot achieve the signal level required, there is a possibility that there is a problem with the setup.

Please check FAQs about Signal or Antenna for more tips.

Q.Why can I not hear the incoming call not ringing on my Inmarsat docking station?
A.

Make sure that the IsatPhone handset is not set to Silent or Vibrate mode.

Q.Why does the microphone uplink audio sounds quiet when in handsfree mode?
A.

Depending on how loud the background noise is where the IsatDOCK is being operated, the unit's advanced DSP echo canceller may try to limit the microphone uplink audio to reduce feedback. In these instances it is recommended that users reduce the speaker volume by pressing the down arrow button on the lower keypad interface. Once the speaker volume has been reduced, the microphone uplink audio quality will improve.

Q.How do I use Bluetooth with the Beam Inmarsat docking stations?
A.

The Bluetooth functionality works from the IsatPHONE. Once the handset is inserted into the docking station Bluetooth will override the speaker. Once the BT headset is paired and connected, you will be able to hear the call progress tone in the dock’s speaker or privacy handset (if it is off the cup). When receiving a call, the ringer can be heard from the speaker but once the call is answered the audio gets connected to the Bluetooth headset.

One point to be noted here is that after the BT is paired it still needs to be connected as well. If it is not connected then it won't work!

To activate and/or connect to the IsatPhone via Bluetooth, refer to the IsatPhone Pro or IsatPhone 2 User Manual.

Q.I hear a lot of background noise while on the call.
A.

Make sure that the signal level is between 4-5 bars.

If you don't achieve that, check the components of the setup and the installation.

Check the location of microphone (if applicable), make sure it is not located near an air vent or too close to an open window.

Q.A call is established using the privacy handset but the other end (party B) cannot hear my voice.
A.

Check if the Mute LED is illustrating red. If so, the mute function is enabled. Press the Mute button once to disable the mute.

If the dock/handset is Bluetooth capable, check if the Bluetooth® LED is flashing blue at 1.5 second on and 1.5 second off rate.

If so, the Beam docking station is currently connected to a previously paired Bluetooth® device. Press the Bluetooth® button on the DOCK until a beep sounds to turn off the Bluetooth®.

Cables/Antennas

Q.I want to make my own antenna cable for my Beam Communications Iridium Docking Station/Terminal, what's the cable spec?
A.

The maximum recommended signal drop from the passive satellite antenna to the Iridium transceiver( either a handset or Beam device) is 3dB. (Not applicable when using RST740).

For optimal performance, we recommend using the shortest length of cable and the fewest number of connectors possible. You must ensure that the cable used conforms to this.

An example of attenuation for RG213 cable is 0.33dB per metre @ 1.6Ghz, therefore the maximum cable length is 8m (allowing up to 0.5dB for cable interconnections).

LMR400 cable in comparison has a better attenuation figure of 0.18dB per metre.

Feel free to use the Beam Iridium Online Cable calculator to design your cable for a Beam Iridium docking station or terminal.

Q.Beam Iridium Online Cable calculator
A.

Important: This calculator is best viewed on desktop.  Not optimised for mobile viewing.

To use the online Cable Calculator, use the following steps:

  1. Select the first Cable Type and Enter Length. -> Click Add Cable
  2. Select the connector on one end of the cable. -> Click Add Connector
  3. Select the connector on the other end of the cable. -> Click Add Connector
  4. Repeat for each Additional Cable or connector to get Total Loss in dB.
  5. Click Clear All to reset Loss calculations.
Select cable type Length (metres)
Select connector type
Allowable Loss: 3dB Loss dB  

Manuals & Guides

User Manual IntelliDOCK 9555

For more information please download our IntelliDOCK 9555 Manual.
Download

Quick Start Guide IntelliDOCK 9555

For more information please download our IntelliDOCK 9555 Quick Start Guide.
Download

Configuration

To configure the settings and update the firmware on the docking station/terminal:

  1. Download and install the Software Management Tool to a compatible windows computer.
  2. When available, download and follow the Installation Guide.
  3. Make sure power is supplied to the docking station/terminal.
  4. With a Serial/USB cable, connect the docking station/terminal to the computer.
  5. Open the Software Management Tool and connect.
  6. For help on using the Software Management Tool, some have user manuals which are available to download from the tool itself by clicking on the ? or Help link.

 

Common Resources

9555 Handset Firmware Upgrade

Upgrade the Iridium 9555 Handset to most recent firmware version.

Download

Iridium Antenna Installation Guide

Optimise signal reception by learning where and how to install/deploy the Iridium Antenna.

Download

Iridium Sim Pin Configuration Guide

Learn how to configure the Iridium Sim Pin on various Beam and Iridium interface.

Download

Beam Data Guide

Configure and control the setup with AT Commands

Download

Com Port Signal Logger

Record signal strength through the com port.

Download

Direct Internet Installation Guide

Guide: Connect to the internet via satellite at 2400 bps.

Download

Direct Internet for Windows

Connect to the internet via satellite at 2400 bps.

Download

Direct Internet for Mac

Connect to the internet via satellite at 2400 bps.

Download

Beam Modem Installation Guide

Install a Beam docking station or terminal as a modem.

 Download

Universal USB Driver

Beam Universal USB Driver for Windows.

Download