Beam Communications undertakes warranty and out of warranty servicing across our extensive product range. For further information on our servicing process and warranty terms and conditions.

Frequently Asked Questions

Powering Up/Restarting

Q.I can hear an alarm coming from the docking station or terminal.

An alarm indicates that the docking station or terminal has detected a short between the positive and ground of its RF connections (Satellite and GPS).  The short could either be in the unit itself, along the cables, or in the antenna.

If you hear the alarm, remove power immediately to avoid causing more damage to the setup.

To locate which component of the setup is causing the fault, please follow the steps below.  Remember to only apply power briefly and immediately remove power when an alarm is heard.

Check if the short is within the unit:

  1. Disconnect the satellite and GPS cable from the unit.
  2. Switch the unit on.
  3. If the alarm goes away, then the short is along the cable and the antenna path. Proceed to next step 3.
    1. If the alarm is still present, then the short is within the unit. To fix this fault, we require for the unit to be returned to Beam for service.

Check if the short is within the cables:

  1. Switch off the unit, connect the satellite and GPS cable to the terminal, disconnect the antenna.
  2. Switch on the unit, if the alarm has disappeared, then it is possible there is a short in the antenna. Replace the cable when necessary.
    1. If the alarm is still present, then the short is possibly within the antenna. Proceed to step 5.

Check if the short is within the antenna:

  1. Switch off the unit.
  2. With the cables connected to the unit, connect the other end of the cables to the antenna.
  3. Switch on the unit, if the alarm came back, then the short is within the antenna. Replace the antenna when necessary.
Q.Why don't I have power on the docking unit?
A.Check power is connected to the interface unit. If applicable, check the vehicle ignition is in ACC or IGN or ON position. Ensure the Connector cable to the DOCK is firmly fitted.
Q.My unit powers off once the ignition is switched off or the key is removed after 20 minutes.
A.This is normal operation; however connecting the ACC cable to a constant power source on the vehicle/vessel will rectify this, if such an operation scenario is required.
Q.I want to install the docking station/terminal's DC connector directly to the car wiring, what is the pin out of the connector for the Docking Station/terminal?

The pin out looking into the 4-way connector of the Docking Station (attached).
Only pins 1, 2 and 4 are used:

Pin 1 = Acc
Pin 2 = GND (0V)
Pin 4 = Constant Vin (+VE)


30 05 2016 9 56 15 AM

Q.My Isatphone when docked shows the message "Enable Charging?"

This behaviour of the Isatphone is typical (and can be intermittent) when it is connected to a personal computer like a Windows PC through a USB cable. The handset will let you choose to enable charging or not.

This is not expected when the handset is docked to a Beam Inmarsat docking station but if this happens, just choose Yes to enable charging. The handset somehow thinks it is talking to a personal computer. This is not a fault.



Q.How do I use Data with my Beam Inmarsat docking station or terminal?

To enable your Beam Inmarsat docking station or terminal for the data service:

  1. Connect the docking station or terminal to your PC using the USB cable.
  2. Initially you will need to install a standard USB Modem Driver to work with the unit station.
    1. To do this, on your PC go to Control Panel > Phone and Modem options and select the Modem tab.
    2. Select Add > make sure you tick Don’t detect modem I will select from list then NEXT >.
    3. Select the Standard Modem type and 2400bps Modem. Click on NEXT > It will prompt you now to select the Comport that it is attached to.
  3. Highlight the modem driver you have just created and click on PROPERTIES > ADVANCED.
    1. In the Extra initialization command key in the following: &FE0&D2 OK>
  4. Place your phone into the Docking Station ensuring it has signal when inserted and ready for service. (If Applicable)
  5. Identify the modem COM port to which your device is connected for the data service.
    1. The COM port number will be needed when you are using your data application.
      1. To do this, on your PC go to Control Panel > Phone and Modem options and select the Modem tab.
      2. You will see Standard 2400 bps Modem and the COM port eg. COM6. Or, go to Control Panel > System and select the Hardware tab. Click on Device Manager and scroll down to Modems.
      3. If your USB drivers are installed you will see Standard 2400 bps Modem. Right click onStandard 2400 bps Modem and select Properties. You will see the Com port eg. COM6.
  6. To manage your data connection, install your chosen application if you have not already done so.
Q.Why does my Internet connection keep dropping while I am using the Internet?

This problem occurs when there is poor signal quality. Users who are attempting to make data calls from inside of a building also tend to have this difficulty.

When your call drops, observe the signal strength indicator in the corner of the LCD on the phone or your computer and verify that your signal is in the range of 4 to 5 bars.

If you are not getting 4 to 5 bars of signal, you may want to adjust your antenna location to get a better view of the sky.

If the problem persists, please contact the dealer through whom you purchase  service.


Q.How do I know what firmware is running on my terminal or docking unit?

To view the firmware version, use the relevant Beam Software Management tool available for download from the product support page.

Q.How do I upgrade the firmware on my Beam docking station or terminal?

To upgrade the firmware on your Beam docking station or terminal follow the steps below:

  1. Download the software management tool on the product support page.
  2. Install the software package on your computer.
  3. Connect the Beam docking station or terminal to the power supply.
  4. Connect the Beam docking station or terminal to the computer via USB or RS232 (whichever is applicable).
  5. Run the software management tool and follow the instructions on the screen.
    1. If your docking station or terminal is running an old version firmware, the software management tool will immediately recommend the update.
    2. If a fresh install of the tool does not recommend a firmware update, then your docking station or terminal is running the latest firmware.
Q.Why am I having trouble upgrading firmware?

Please ensure you have downloaded the latest version of the Beam Software Management tool from the product's support page.

The software management tool includes the required USB drivers to enable communication between the computer and the Beam docking station or terminal.

Also, refer to the Software Management tool's release note for operating system compatibility.

In addition please try the following process:

  • Restart the PC
  • Removing the USB cable from the device to the PC
  • Power cycle the device
  • Retry upgrading firmware


Q.Why doesn't my SIM card work?
  1. Is the card inserted the correct way?  The notch on the sim card should align with the notch on the sim tray.
  2. Check the SIM and phone contacts. If they are dirty, clean them with an anti-static cloth.
  3. Is the gold chip visibly damaged or scratched?  If so, contact your service provider for assistance.
Q.My SIM PIN is blocked, what do I do next?

If you enter the PIN incorrectly 3 times, the SIM card locks, and you need to enter the PUK. You must use the PUK code supplied by your Service Provider to unlock the SIM. If you don't have a PUK code please contact your Service Provider.


Q.What is the maximum length of antenna cable I can use with my Active Inmarsat Antenna?
A.Antenna cables for the Active Inmarsat Antenna start at a length of 6 meters and go up to 100 meters. Custom cables can be made longer if required. Please see your Beam Authorised Reseller.
Q.What is the maximum length of antenna cable I can use with my Passive Inmarsat Antenna?

Antenna cables for the Passive Inmarsat Antenna start at a length of 10 meters and go up to 50 meters. If you need to go longer, you may be better off looking at using an Active antenna to get access to the longer cable kits.

Q.My phone does not display a GPS position.

Some national policies do not allow users to access their GPS information in particular locations.

Your terminal continues to access the GPS satellites as usual, but your terminal will not display its GPS location.

Q.The signal bars are low or fluctuating and the call quality is poor on my Inmarsat Service.

Ensure that the following are observed:

  • All antenna connectors are hand tight. Not too tight as it will break the connection.
  • The antenna is installed in a location that has a direct line of sight to the satellite and there are no obstructions.
  • BEAM certified antenna cabling is being used and there are no sharp bends or cuts in the cable, and the cable has not been modified in anyway
  • If using a fixed passive antenna, ensure it is orientated correctly and pointing at the correct satellite.
Q.How do i know if my docking station or terminal is registered on the satellite network?

On a docking station/ terminal with status LED, the Status Led will change to green when the terminal is registered to the network.

For an RST100 terminal, the signal LED will change from Red to Green.

For Oceana/Terra 400 terminals, the signal LED on the terminal will change to GREEN (Good Signal Registered) or YELLOW (poor signal registered) when it is registered and able to make calls on the network.

Refer to the product's user manual for more information.

Q.My Terminal / Docking Station continues to display "Searching Satellite / Network..." and never registers to the network.

Ensure your terminal’s antenna is installed where there are no obstructions and has a clear line of sight to the satellite with no obstacles which could block the signal.

Check the antenna cable and all connections are secure and no bends or breaks / cuts in the cable

Check for any RF interference near the antenna that maybe causing problems. If there is, shut them down and re test, if works ok, then you will have to relocate the antenna elsewhere

Check with your service provider that the service has been activated.

For Inmarsat subscribers, check the coverage map to ensure service is available at your location or if there is service outage in the area.

If problem persists, contact your service provider.

Q.Does RF Interference affect the satellite signal?

All wireless devices, including satellite telephones, are susceptible to RF (Radio Frequency) interference from other electronic devices. This problem is especially evident when numerous antennas and broadcasting devices are located within close proximity to each other.

A good example would be onboard a ship. It is important that certain considerations be taken into account for best performance when an Iridium/Inmarsat system is installed.

Causes of RF Interference:

Some subscribers have contacted Iridium regarding the loss of signal quality when they operate their equipment near active Inmarsat terminals. The power with which Inmarsat units transmit can overpower the Iridium unit’s ability to properly maintain a quality connection with the Iridium satellite constellation. Inmarsat terminals are often found in the same locations as Iridium subscribers, such as harbors, airports and especially onboard ships.

The location of the Inmarsat unit’s antenna in relation to the Iridium unit’s antenna plays a significant role in determining the degree of signal degradation that an Iridium subscriber can expect to experience. All Iridium units are susceptible to this interference, regardless of the type of antenna being used.

Generally speaking, an Iridium unit, be it a handset using its internal antenna or a fixed terminal when attached to an externally mounted antenna and located within 15 and 45 meters (50 to 150 feet, respectively) of an operating Inmarsat Standard-C terminal, will likely experience degraded performance.

Other sources of RF interference such as Globalstar units, radar devices and broadcast stations can provide interference for Iridium units, but usually are not encountered as frequently as Inmarsat terminals.

Also refer to “Assuring Quality of Iridium Service” in the Antenna Installation Guide.

Q.Satellite device fails to register with the satellite service after 60 seconds.

Make sure the following are observed:

  • Power supply level is steady and never fluctuates.
  • Antenna is connected to the dock or terminal with a Beam approved cable.
  • Antenna installation guide is followed.
  • The sim is active, else request service provider to reset the service on the sim.
Q.Why does my IsatDock display say "Deploy Antenna for Service"?

The message "Deploy Antenna for Service" is displayed when the handset is inserted in the dock.  But when handset is taken out from the dock and its own antenna is deployed it is able to get sat signal and make calls.   No

When an Isatphone handset is docked and the message "Deploy Antenna for Service" is displayed, this means that the handset is not getting satellite reception when docked.

At this state, the handset display will not show any satellite signal bars until satellite signal is present.

Check the cable connections between the dock and the antenna.

Make sure the cables are tight enough, not too tight. Unscrew and screw back in the connectors to reset the connection.

Make sure the cables are connected to the right connectors (Satellite and GPS on the dock end should connect to the same ends at the antenna)
It is also possible that the antenna has become faulty.

Swap the antenna with the exact same model to verify if the antenna is causing this problem. (For example, ISD710 to ISD710 or ISD700 to ISD700 only)


Q.How can I send an SMS to an Inmarsat service - SMS-MT (Mobile Terminated)?

SMS-MT messages can be sent to an Inmarsat phone/Beam docking station/terminal in one of 5 ways:

By sending an SMS-MO message from another Inmarsat phone.  Current limitation is 160 characters.

By sending an SMS-MO message from a cellular phone ( if available ).

By sending an e-mail to [email protected]  where 870xxxxxxxxx is the 12-digit Inmarsat phone number. The subject line is ignored.  “Plain Text” format is recommend for the e-mail message.

By using the “Send a Satellite Message” feature at

By sending an SMS-MO message from another Beam Inmarsat docking station/terminal, by using Falcon, SMS.

Q.SMS Message sent, but recipient did not get it.

Solution 1:  Recipient phone # or e-mail address entered incorrectly. Make sure phone number was entered as 00 or +, Country Code, Phone Number. Make sure e-mail was entered with a space between the e-mail address and the message.  For a Telstra SIM and Telstra SMS, the phone number is all that is needed, e.g. 0409xxxxxx.

Solution 2: Check expiry period.  If recipient did not turn on their phone within the expiry period, message was deleted before delivery.

Q.Can I send an SMS to a device on another network?
Iridium    Telstra   
 SMS to Iridium Phone Yes  SMS to Telstra Phone  Yes 
SMS to other Network  Yes  SMS to Iridium Phone  Yes 
SMS to Email  Yes  SMS to Email  No 


Q.What is the Iridium source IP address that Mobile Originated deliveries will come from?

The IP Address is

Q.What is the Iridium domain name for DirectIP Mobile Terminated messages?
A. / port 10800 which should resolve to

Q.For SBD DirectIP Mobile Terminated, does the cusomer need to inform Iridium of the source IP address that will be utilized?

Yes, the source IP address that will be utilized to connect to the Iridium gateway needs to be included within the Iridium network firewalls, to allow for successful connection.

This request for DMT access needs to be sent to the partners Iridium Account Manager.

Q.How do I send Short Burst Data (SBD)?

Before an SBD can be sent, the LBT (in the Beam Device) or Iridium satellite phone must be provisioned for SBD. This includes Data being activated on your account and a destination address setup for the SBD to be sent to.

The destination address can be set to a specific IMEI number, an email address, or a direct IP Address / port.

Your service provider will be able to assist you in provisioning of your device.

Refer to the Beam Data Guide for more information on sending SBD's.

Q.How do I send a MT SBD via email?

Messages sent to an ISU from the Host are sent to the email address: [email protected]

  1. Placing at least one, and up to a total of four, IMEI(s) into the subject line of the email identifies the destination ISU(s).
  2. If there is more than one destination IMEIs then list the additional IMEIs on the subject line separated with a single space between each IMEI.
  3. White listing may be used to restrict the originator of MT-SBD messages to particular IMEIs. This restriction will fork for email and Direct IP.
  4. The message must contain a properly formatted sender (“From:” address), otherwise the message will be dropped by the GSS.
  5. The data message to the ISU must be carried as an attachment to the email:
    1. The attachment name must have a ‘.sbd’ file name extension: E.g. ‘importantdata.sbd’
    2. File names must be 80 characters or less. (Including the .sbd extension.)
    3. File names are not case sensitive.
      1. The maximum size of the binary message (not the Base64 version) is ISU specific and is between one byte and the maximum MT message size stated in Section 1.5
      2. The GSS will reject message sizes that are too large for a particular ISU type.
  6. The attachment must use standard Multipurpose Internet Mail Extensions (MIME) Base64 encoding as defined in RFC 2045.
  7. Multiple messages may be queued by a single email by including the additional separate attachments in the email message, subject to the maximum number of messages permitted in the queue.
    1. Note that if one of the attachments has an incorrect extension (.sbd), while others are correct then no error indication email will be sent.
    2. A single email with multiple attachments creates a MT-SBD message from each attachment. In other words – one email with ten attachments creates ten entries for the destination ISU.
  8. The message body plays no role in the message transfer process; any information contained in the body will be discarded.
  9. A maximum of 50 messages may be in any ISU’s queue at any one time regardless of whether they where sent as an individual message with attachment or a single message with multiple attachments. The GSS will reject any message over this limit.


Q.My Beam Inmarsat docking station/terminal cannot make or receive calls.
  • Ensure the SIM card is inserted in the phone and is fully provisioned by your service provider.
  • For IsatDOCK's ensure the USB symbol can be seen on the IsatPhone display
  • Also, check if GPS fix is acquired.
  • If the phone has sufficient signal strength and cannot make or receive calls, check if Call barring, Diverting calls or Fixed number dialling have been activated.
  • If you have a prepay subscription, check your prepay balance to ensure you have sufficient credit to make a call.
  • Contact your service provider if you are unable to resolve the problem.
Q.Why am I experiencing more dropped calls than usual?

Due to a satellite network, if you are in motion, the satellite signal may become obstructed (such as buildings, bridges, tunnels, larger vehicles, valleys , large trees). If your satellite setup is not obstructed and yet you have no signal, you will need to perform the following checks:

Check the antenna connections.

Ensure the antenna cables are not damaged. 

Ensure that only approved antenna cable has been used.

Refer to Antenna Install Guide on Beam website support.

If problem persists, contact your service provider

Q.There is no audio from the external/handsfree microphone of Beam docking station/terminal. Party B cannot hear my voice.

If your setup has an HFI Box:

  • Check that the slide-switch ON THE HFI is positioined to the left to enable the microphone 2.5mm jack (if applicable).
  • Check that the microphone connector is installed directly to the HFI kit (if applicable).

For other Beam docking stations:

  • Check the microphone is connected correctly to the docking unit (if applicable.)
  • Check if the cable is intact and has not come loose.
Q.Why is the voice quality poor on my Beam docking station/terminal?

Voice quality may be affected by many factors. Before making a call, make sure that the signal strength is at least 4-5 bars (some terminals the signal LED should be bright green, not orange, or red). If the setup cannot achieve the signal level required, there is a possibility that there is a problem with the setup.

Please check FAQs about Signal or Antenna for more tips.

Q.Why can I not hear the incoming call not ringing on my Inmarsat docking station?

Make sure that the IsatPhone handset is not set to Silent or Vibrate mode.

Q.Why does the microphone uplink audio sounds quiet when in handsfree mode?

Depending on how loud the background noise is where the IsatDOCK is being operated, the unit's advanced DSP echo canceller may try to limit the microphone uplink audio to reduce feedback. In these instances it is recommended that users reduce the speaker volume by pressing the down arrow button on the lower keypad interface. Once the speaker volume has been reduced, the microphone uplink audio quality will improve.

Q.How do I use Bluetooth with the Beam Inmarsat docking stations?

The Bluetooth functionality works from the IsatPHONE. Once the handset is inserted into the docking station Bluetooth will override the speaker. Once the BT headset is paired and connected, you will be able to hear the call progress tone in the dock’s speaker or privacy handset (if it is off the cup). When receiving a call, the ringer can be heard from the speaker but once the call is answered the audio gets connected to the Bluetooth headset.

One point to be noted here is that after the BT is paired it still needs to be connected as well. If it is not connected then it won't work!

To activate and/or connect to the IsatPhone via Bluetooth, refer to the IsatPhone Pro or IsatPhone 2 User Manual.

Q.There is too much echo while on a call when I am on hands free (using external microphone and speaker).

Make sure the volume of the terminal is not on the highest setting as this will create echo, try turning it down a little.

Make sure the external speaker and microphone are not positioned too close to each other or not facing each other.

Q.I hear a lot of background noise while on the call.

Make sure that the signal level is between 4-5 bars.

If you don't achieve that, check the components of the setup and the installation.

Check the location of microphone (if applicable), make sure it is not located near an air vent or too close to an open window.

Q.A call is established using the privacy handset but the other end (party B) cannot hear my voice.

Check if the Mute LED is illustrating red. If so, the mute function is enabled. Press the Mute button once to disable the mute.

If the dock/handset is Bluetooth capable, check if the Bluetooth® LED is flashing blue at 1.5 second on and 1.5 second off rate.

If so, the Beam docking station is currently connected to a previously paired Bluetooth® device. Press the Bluetooth® button on the DOCK until a beep sounds to turn off the Bluetooth®.


Q.How do I activate and use the inbuilt GPS tracking functionality on my Beam docking station/terminal?

The GPS Tracking feature can be activated/deactivated using the product's software management tool.

The software management tool can be downloaded from the product page in the Beamcommunications website.

Q.A tracking/SOS alert keeps getting sent even after clearing it. How can I stop it?

If an alert/alarm loop is used, make sure that a normally-closed switch is being used. A normally closed switch will only trigger once and therefore should not keep re-enable alert/SOS.

If the alert/alarm loop is not used, then disable the option ‘Activate emergency mode when the alarm/alter loop is broken’ in the Advanced Tracking options within the docking station/terminal's software management tool.

Q.How can I clear or stop a tracking/SOS alert?

To clear the alert mode press and hold the Track button for seven seconds. A single beep will sound, and the LED will show the re-armed state (GREEN).

Q.Why is the tracking/SOS alert feature not working with an external button?

If the alarm loop is used with an external normally closed switch/push-button, remember to enable this external loop in the software management tool settings. Once enabled, the loop will be armed and activated with an open-loop condition.

To avoid false triggering, be sure to have the normally closed button wired into the alert loop, before applying power.

Q.How does the GPS tracking work?

The Beam terminals or docking stations with tracking capability supports periodic position reporting or manually activated position reports via SMS. The device can be programmed to send at a regular interval whenever the unit has power or alternatively whenever the TRACK button on the device is pressed.

The position report is sent via SMS to a predetermined destination which can be another SMS service or email address.

The device also support the use of an Panic Alert which is a two button press on the dock or via an external button input I/O to the dock to generate an Emergency Alert message from the device, this is also via SMS and takes priority over the periodic position message.

The device can also be remotely polled for a current position report. The SMS messages can be sent to your own designated tracing application. 


Q.What is the proper torque value for the SMA connector?

The proper torque for the sma connector is between 7 to 10 inch pounds of torque. (81 to 110 N-cm, for those who prefer metric measures).

If this value is exceeded, its possible to break the connector. Please note that if found the antenna connector has been damaged due to over tightening, this will void the warranty.

Q.Can I use a Passive/directional antenna with a IsatDOCK Marine?

Inmarsat passive/directional antennas are best suited for fixed installations like buildings, homes, and the likes. The Inmarsat passive/directional antenna is required to permanently point directly to the nearest Inmarsat satellite.  It is not suitable for mobile applications.

If you wish to use an Inmarsat satellite setup on a moving vehicle or vessel, consider an active/omnidirectional antenna.

Q.Can I use any kind of cable in combination with my Inmarsat active/passive antenna?

Only cable kits supplied by Beam will operate correctly with the Inmarsat antennas. Each cable kit has been made to meet the specifications of the antenna and Inmarsat network.

The cable kit not only provides Satellite connectivity but also GPS which is required for the Inmarsat service to function correctly.

In the case of active antennas, then dock/terminal provides power to the antenna as well.

For example, use passive cable kits with the ISD700 and active cable kits with the ISD710 / 715 and 720.

Failure to use the correct Beam cables can damage the antenna, stops the service from performing properly and void warranty.


To configure the settings and update the firmware on the docking station/terminal:

  1. Download and install the Software Management Tool to a compatible windows computer.
  2. When available, download and follow the Installation Guide.
  3. Make sure power is supplied to the docking station/terminal.
  4. With a Serial/USB cable, connect the docking station/terminal to the computer.
  5. Open the Software Management Tool and connect.
  6. For help on using the Software Management Tool, some have user manuals which are available to download from the tool itself by clicking on the ? or Help link.


Falcon 2.3 Software Management Tool Falcon 2.3 Firmware Release Note