Iridium Extreme® PTT Grab ‘N’ Go Corded Kit (PTTGNG-C1)
Beam Communications undertakes warranty and out of warranty servicing across our extensive product range.
For further information on our servicing process, warranty items and conditions please click on the button below.
Frequently Asked Questions
Powering Up/Restarting
The pin out looking into the 4-way connector of the Docking Station (attached).
Only pins 1, 2 and 4 are used:
Pin 1 = Acc
Pin 2 = GND (0V)
Pin 4 = Constant Vin (+VE)
Sometimes an Iridium handset may become temporarily unresponsive to the docking station.
When this happens the docking station will attempt to restart the Iridium handset to re-establish communication and correct the operation.
Customers who have assigned a sim pin will need to re-enter the simpin via the Iridium handset before Iridium registration can continue.
A firmware update may also fix this issue. Contact Beam customer support to find out the most recent firmware for the docking station and the Iridium handset.
At times, with continued use and exposure to dusty or dirty environment, electrical connection between the dock and the handset may be compromised. Disconnect power from the dock and remove battery from the handset. With a clean piece of cotton cloth and isopropyl alcohol, clean the bottom connectors. Let the surface dry before retesting.
When the handset is on PTT Mode, the dock should be at least at version 1.4 or later.
It is possible that the accessory wire is not wired correctly or has been disconnected.
The dock's accessory wire should be connected to the vehicle's accessory power for the dock to benefit from the accessory connection feature.
Screenshot shows how the dock behaves relative to the accessory wire connection.
If the dock stays on without the handset, this symptom may be caused by the 9575 Extreme handset.
It is recommended to check the following:
- The Extreme handset has two battery options, a slim battery or an extended battery. If a slim battery is used, make sure the battery Infill plastic must be in place (Refer to Extreme Dock user manual). The use of the infill for slim battery will make sure the handset contacts align with the docking station contacts. Remove the Infill when using an extended battery.
- The Extreme handset is IP 65 rated therefore rubber parts may need some push to close off the gap like between the battery and the handset. Once the battery is locked in place, give the centre of the battery a gentle push down towards the handset. This will help close the handset's terminals to the battery.
- Make sure the battery can switch on the handset when undocked. If not, try to charge the handset with the wall charger. If the handset is unable to charge through the wall charger, then the handset or the battery itself has a problem. To verify that, swap the battery from a working handset and observe.
Data
This problem occurs when there is poor signal quality. Users who are attempting to make data calls from inside of a building also tend to have this difficulty.
When your call drops, observe the signal strength indicator in the corner of the LCD on the phone or your computer and verify that your signal is in the range of 4 to 5 bars.
If you are not getting 4 to 5 bars of signal, you may want to adjust your antenna location to get a better view of the sky.
If the problem persists, please contact the dealer through whom you purchase service.
To initialise the Iridium data terminal to receive an incoming data call, start a Terminal Program (such as HyperTerminal) with the following settings: 19200* bps, 8, N, 1, Flow Control = None.
Once connected , type the following AT commands:
AT+IPR=x (where x baud of Terminal Program, according to
ATS0=1 (This turns on auto-answer)
1 = 600 bps
2 = 1200 bps
3 = 2400 bps
4 = 4800 bps
5 = 9600 bps
6 = 19200 bps (default)
E.g. AT+IPR=5 sets to 9600bps Terminal rate)
AT&W0 (This stores the current (active) settings to Profile 0 of the RST100).
The device is now ready to answer an incoming data call automatically. During the waiting period, the Data RX activity timeout can expire, and Voice calls can be made (Applies only to RST100 model, with serial numbers > 10001000).
* The baud rate can be set to whatever baud rate the device answering the call is going to need and not necessarily 19.2k. The “RING” string should be decipherable by the target device/program.
Refer to the Beam Data Guide for more information.
After typing the dial string ATDT the Call LED would blink amber, but after about 5 to 10 seconds, it would extinguish, and HyperTerminal would lock up.
This happens if the ‘Settings - Data/SIM -Timeouts - Data RX’ in the Beam Management System (BMS) software is set to a time interval, which is shorter than the time taken for an Iridium data call to be made.
The recommended default is 40sec.
Each Iridium sim card comes with two MSISDNs. MSISDN-A is the standard phone number supplied with a sim card for voice and sms. MSISDN-C is the data number.
If the Iridium terminal is configured as a modem to receive and send data, then you will need to dial into the terminal's MSISDN-C number. (This is not an Iridium internet access number).
The sim card/service provider can give you the MSISDN-C.
Also, make sure that the terminal is capable of auto-answering incoming calls if unattended and set to auto baud. Some remote terminals do not respond to auto-baud quite well and therefore it is best to try different baud rates until you can establish a PPP connection.
This error message appears when either you are using the wrong access number or the sim card is not provisioned for data use:
Below are the known access numbers:
Telstra (Australia) - 66666
Iridium (Worldwide) - 008816000025
If you have a local service provider with Iridium, their access number might be different. Once you find out that number and if different from the list above, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. so we can add that number to our list of data access numbers.
Firmware/Software/Configuration
To view the firmware version, use the relevant Beam Software Management tool available for download from the product support page.
To upgrade the firmware on your Beam docking station or terminal follow the steps below:
- Download the software management tool on the product support page.
- Install the software package on your computer.
- Connect the Beam docking station or terminal to the power supply.
- Connect the Beam docking station or terminal to the computer via USB or RS232 (whichever is applicable).
- Run the software management tool and follow the instructions on the screen.
- If your docking station or terminal is running an old version firmware, the software management tool will immediately recommend the update.
- If a fresh install of the tool does not recommend a firmware update, then your docking station or terminal is running the latest firmware.
Please ensure you have downloaded the latest version of the Beam Software Management tool from the product's support page.
The software management tool includes the required USB drivers to enable communication between the computer and the Beam docking station or terminal.
Also, refer to the Software Management tool's release note for operating system compatibility.
In addition please try the following process:
- Restart the PC
- Removing the USB cable from the device to the PC
- Power cycle the device
- Retry upgrading firmware
PIN/Security
- Is the card inserted the correct way? The notch on the sim card should align with the notch on the sim tray.
- Check the SIM and phone contacts. If they are dirty, clean them with an anti-static cloth.
- Is the gold chip visibly damaged or scratched? If so, contact your service provider for assistance.
If you enter the PIN incorrectly 3 times, the SIM card locks, and you need to enter the PUK. You must use the PUK code supplied by your Service Provider to unlock the SIM. If you don't have a PUK code please contact your Service Provider.
Yes, this can be turned off via a range of different methods.
For more information, check out the Sim Pin Configuration Guide.
<Insert link: Sim Pin Configuration Guide>
If the Handset says its BLOCKED, it means you have entered the PIN 3 times incorrectly.
You need to enter your PUK code. This can be obtained from your service provider.
You can UNBLOCK a sim card via a range of different options.
Download the Sim Pin Configuration guide here for the instructions.
The Subscriber Identity Module (SIM) often referred to as a simcard, typically is provisioned and issued by a Service Provider (SP) with an associated Personal Identification Number (PIN), sometimes referred to as PIN1.
It is possible to request simcards without PINs. When the satellite device first powers on, if the unit is set to request that the user enter the PIN code then until this has been successfully completed the unit will not register, place calls or receive calls.
Enter the PIN2 unblocking key (PUK2) or contact your service provider for further assistance.
A “check card” message means there is something wrong with the sim card and how it is inserted/installed in the sim tray.
Usually, there is a contact problem between the sim and the sim tray.
A couple of things to check:
- Is the sim card installed the right way in the sim tray? See screenshots below for reference only and may not represent your exact product.
- Make sure the contacts are ok, no damage, etc. See screenshots below for reference.
- Once all checks have been performed and the error message persists to appear, check the sim card with a different unit and see if the error message follows.
- If the error message follows, then the sim or how the sim is inserted could be the problem.
- If the error message stays with the unit, then try a new sim, if the error message still appears, then there must be something wrong with the sim tray or the unit itself.
Telstra TMS Sim supports 1300 dialling.
If you get a "Phone not in service" message when calling a known working 1300 number, check if a + is automatically added when you dial on the Iridium handset.
To remove the +, navigate through the phone menu Setup> Number Entry and select Do Not Prefix.
Each time you dial now, phone number will not be prefixed with a +.
This should allow you to successfully call a 1300 number.
Signal/Connectivity
Some national policies do not allow users to access their GPS information in particular locations.
Your terminal continues to access the GPS satellites as usual, but your terminal will not display its GPS location.
On a docking station/ terminal with status LED, the Status Led will change to green when the terminal is registered to the network.
For an RST100 terminal, the signal LED will change from Red to Green.
For Oceana/Terra 400 terminals, the signal LED on the terminal will change to GREEN (Good Signal Registered) or YELLOW (poor signal registered) when it is registered and able to make calls on the network.
Refer to the product's user manual for more information.
Ensure your terminal’s antenna is installed where there are no obstructions and has a clear line of sight to the satellite with no obstacles which could block the signal.
Check the antenna cable and all connections are secure and no bends or breaks / cuts in the cable
Check for any RF interference near the antenna that maybe causing problems. If there is, shut them down and re test, if works ok, then you will have to relocate the antenna elsewhere
Check with your service provider that the service has been activated.
For Inmarsat subscribers, check the coverage map to ensure service is available at your location or if there is service outage in the area.
If problem persists, contact your service provider.
All wireless devices, including satellite telephones, are susceptible to RF (Radio Frequency) interference from other electronic devices. This problem is especially evident when numerous antennas and broadcasting devices are located within close proximity to each other.
A good example would be onboard a ship. It is important that certain considerations be taken into account for best performance when an Iridium/Inmarsat system is installed.
Causes of RF Interference:
Some subscribers have contacted Iridium regarding the loss of signal quality when they operate their equipment near active Inmarsat terminals. The power with which Inmarsat units transmit can overpower the Iridium unit’s ability to properly maintain a quality connection with the Iridium satellite constellation. Inmarsat terminals are often found in the same locations as Iridium subscribers, such as harbors, airports and especially onboard ships.
The location of the Inmarsat unit’s antenna in relation to the Iridium unit’s antenna plays a significant role in determining the degree of signal degradation that an Iridium subscriber can expect to experience. All Iridium units are susceptible to this interference, regardless of the type of antenna being used.
Generally speaking, an Iridium unit, be it a handset using its internal antenna or a fixed terminal when attached to an externally mounted antenna and located within 15 and 45 meters (50 to 150 feet, respectively) of an operating Inmarsat Standard-C terminal, will likely experience degraded performance.
Other sources of RF interference such as Globalstar units, radar devices and broadcast stations can provide interference for Iridium units, but usually are not encountered as frequently as Inmarsat terminals.
Also refer to “Assuring Quality of Iridium Service” in the Antenna Installation Guide.
Make sure the following are observed:
- Power supply level is steady and never fluctuates.
- Antenna is connected to the dock or terminal with a Beam approved cable.
- Antenna installation guide is followed.
- The sim is active, else request service provider to reset the service on the sim.
The Iridium 9555 and 9575 handset have an external bypass antenna connector. As these connectors are exposed to the environment, they can get dirty and may prevent a good connection between the handset and the dock. Sometimes, the more use the handset gets with that connector, it cannot be avoided that the connector will wear off and may not offer good connectivity to the dock.
The antenna connector of the 9555 handset is at the back just above the battery while the 9575 handset is at the bottom.
Make sure the connector is clean and free from any foreign matter that may block the connection. Connectivity of the external connectors can also be verified with an accessory that came with the handset.
The 9575 comes with a bottom connector that will allow you to use an external antenna while the 9555 comes with a clip adapter for the same purpose. If using the adapter still gives you no signal, then have your handset checked by your supplier or by an Iridium authorized service centre.
A blinking LED indicator of a wireless PTT handset can mean any of the following:
1. The handset is out of range. Bring the handset closer to the cradle (of external PTT antenna) to reestablish communication.
2. The handset has lost its pairing from the PTT cradle. Switch the handset on, also make sure the PTT cradle is switched on. Press the 2 blue volume buttons simultaneously for approximately 8 seconds until a consecutive beep is heard, then place the handset into the main PTT cradle to complete the pairing. A paired handset will have its LED continuously lit when in and outside the PTT cradle.
3. The LED only blinks when I press the PTT button and the Iridium handset does not respond to PTT button press. This is a possible hardware fault, please contact support@beamcommunications for an RMA.
SMS
Yes, The user must use “AT Commands", through the data port. The AT commands use the standard GSM ‘PDU’ format.
SMS-MT messages can be sent to an Iridium phone/Beam docking station/terminal in one of 5 ways:
By sending an SMS-MO message from another Iridium phone. Current limitation is 160 characters.
By sending an SMS-MO message from a cellular phone ( if available ).
By sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. where xxxxxxxxxxxx is the 12-digit Iridium phone number. The subject line is ignored. “Plain Text” format is recommend for the e-mail message. Not available for Telstra 01471xxxxx services
By using the “Send a Satellite Message” feature at www.iridium.com.
Not available for 01471xxxxx services
By sending an SMS-MO message from another Beam Iridium device, by using the Beam Management System, Software>Messages tab.
Yes. A user can originate an SMS message from an Iridium phone or Beam device (up to 160 Characters), and send that message to another Iridium phone, to an e-mail address, or to a cellular phone ( if available).
Before using SMS-MO, you must…
• Have an active postpaid / Prepaid or Crew Calling SIM card account.
• Enter the SMS Service Center Number (SMSC) into the phone / Beam device, which stores the number on the SIM card. This number MUST be entered in one of these two ways: 00881662900005 or +881662900005 for an Iridium SIM, and 0061418706700 or +61418706700 for a Telstra SIM.
Check / enter Service Center Number:
Via the handset:
To enter the Service Center Number:
- Press the ‘Envelope’ key.
- Scroll to ‘Message Settings'. Press OK.
- Scroll to ‘Service Center'. Press OK.
- For an Iridium SIM, enter 00881662900005 or +881662900005.
- For a Telstra SIM, enter +61418706700.
- Via the Beam Management System (BMS) software:
- Enter number in the “Settings - “Data/SIM” - “SIM/SMS” tab.
- For an Iridium SIM, enter 881662900005.
- For a Telstra SIM, enter 61418706700.
- Click on another tab or field to commit the change in the Beam Management System (BMS) software. Please allow a few seconds for number to be displayed and changed.
Solution 1: Recipient phone # or e-mail address entered incorrectly. Make sure phone number was entered as 00 or +, Country Code, Phone Number. Make sure e-mail was entered with a space between the e-mail address and the message. For a Telstra SIM and Telstra SMS, the phone number is all that is needed, e.g. 0409xxxxxx.
Solution 2: Check expiry period. If recipient did not turn on their phone within the expiry period, message was deleted before delivery.
Iridium | Telstra | ||
SMS to Iridium Phone | Yes | SMS to Telstra Phone | Yes |
SMS to other Network | Yes | SMS to Iridium Phone | Yes |
SMS to Email | Yes | SMS to Email | No |
Intelligent/Privacy Handset
To verify the software version on the Iridium handset enter *#91# on the handsets' keypad.
To verify the software version on the LBT device (internal to the RST device) enter *#91# on the keypad of an Intelligent Handset. This is also available on the Status tab of the Beam Management System software (in the ‘LBT Firmware’ field).
Was the dialled number entered in international format? All calls made from the Iridium satellite system with a Iridium "8816" service must be in international format.
If the service is a Telstra "01471" service then the Telstra calling formats must be used. Dial all numbers the same as you would from a standard mobile except fixed calls must have the Area code (0X) included.
Check the signal strength indicator. If the signal is weak, ensure the antenna has a clear line-of-sight to the sky and there are no buildings, trees, or tall structures around.
Try to register manually.
Is RESTRICTED displayed? Check the Call Barring setting.
Has a new SIM card been inserted? Check that no new restrictions have been imposed.
Check to see if fixed dialling list is enabled. If so, calls can only be made to numbers or prefixes that are on the list.
At the moment, only the following Beam Communications products are capable of interfacing from the line level audio port into audio systems.
- PotsDOCK 9555 (9555PD)
- IntelliDOCK 9555 (9555ID)
- SatDOCK-G (9555SD-G)
- PotsDOCK Extreme (EXTRMPD)
- DriveDOCK Extreme(EXTRMDD)
Download the file below for the complete guide.
SBD
The IP Address is 12.47.179.11
directip.sbd.iridium.com / port 10800 which should resolve to 12.47.179.12:10800
Yes, the source IP address that will be utilized to connect to the Iridium gateway needs to be included within the Iridium network firewalls, to allow for successful connection.
This request for DMT access needs to be sent to the partners Iridium Account Manager.
Before an SBD can be sent, the LBT (in the Beam Device) or Iridium satellite phone must be provisioned for SBD. This includes Data being activated on your account and a destination address setup for the SBD to be sent to.
The destination address can be set to a specific IMEI number, an email address, or a direct IP Address / port.
Your service provider will be able to assist you in provisioning of your device.
Refer to the Beam Data Guide for more information on sending SBD's.
Messages sent to an ISU from the Host are sent to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Placing at least one, and up to a total of four, IMEI(s) into the subject line of the email identifies the destination ISU(s).
- If there is more than one destination IMEIs then list the additional IMEIs on the subject line separated with a single space between each IMEI.
- White listing may be used to restrict the originator of MT-SBD messages to particular IMEIs. This restriction will fork for email and Direct IP.
- The message must contain a properly formatted sender (“From:” address), otherwise the message will be dropped by the GSS.
- The data message to the ISU must be carried as an attachment to the email:
- The attachment name must have a ‘.sbd’ file name extension: E.g. ‘importantdata.sbd’
- File names must be 80 characters or less. (Including the .sbd extension.)
- File names are not case sensitive.
- The maximum size of the binary message (not the Base64 version) is ISU specific and is between one byte and the maximum MT message size stated in Section 1.5
- The GSS will reject message sizes that are too large for a particular ISU type.
- The attachment must use standard Multipurpose Internet Mail Extensions (MIME) Base64 encoding as defined in RFC 2045.
- Multiple messages may be queued by a single email by including the additional separate attachments in the email message, subject to the maximum number of messages permitted in the queue.
- Note that if one of the attachments has an incorrect extension (.sbd), while others are correct then no error indication email will be sent.
- A single email with multiple attachments creates a MT-SBD message from each attachment. In other words – one email with ten attachments creates ten entries for the destination ISU.
- The message body plays no role in the message transfer process; any information contained in the body will be discarded.
- A maximum of 50 messages may be in any ISU’s queue at any one time regardless of whether they where sent as an individual message with attachment or a single message with multiple attachments. The GSS will reject any message over this limit.
Voice
Due to a satellite network, if you are in motion, the satellite signal may become obstructed (such as buildings, bridges, tunnels, larger vehicles, valleys , large trees). If your satellite setup is not obstructed and yet you have no signal, you will need to perform the following checks:
Check the antenna connections.
Ensure the antenna cables are not damaged.
Ensure that only approved antenna cable has been used.
Refer to Antenna Install Guide on Beam website support.
If problem persists, contact your service provider
If your setup has an HFI Box:
- Check that the slide-switch ON THE HFI is positioined to the left to enable the microphone 2.5mm jack (if applicable).
- Check that the microphone connector is installed directly to the HFI kit (if applicable).
For other Beam docking stations:
- Check the microphone is connected correctly to the docking unit (if applicable.)
- Check if the cable is intact and has not come loose.
Voice quality may be affected by many factors. Before making a call, make sure that the signal strength is at least 4-5 bars (some terminals the signal LED should be bright green, not orange, or red). If the setup cannot achieve the signal level required, there is a possibility that there is a problem with the setup.
Please check FAQs about Signal or Antenna for more tips.
Make sure the volume of the terminal is not on the highest setting as this will create echo, try turning it down a little.
Make sure the external speaker and microphone are not positioned too close to each other or not facing each other.
Make sure that the signal level is between 4-5 bars.
If you don't achieve that, check the components of the setup and the installation.
Check the location of microphone (if applicable), make sure it is not located near an air vent or too close to an open window.
SSAS
Phone calls can be made even when an alert is active. However, the only reason that a phone call may not be able to be placed at an instance in time is if the system is in the process of sending out the Alert SMS. This may take 10 to 30 seconds, depending on how many destinations have been set up.
If making a call on the RJ11 port (RST100), you will get a busy tone if the system is currently sending out an SMS Alert. It's best to wait about 1 minute before trying to make a phone call directly after an Alert button has been pressed.
Alert messages are sent at a rate determined by the "Notify How Often" field in the ‘Notification’ tab in the Beam Management System (BMS) software. The default is every 15 minutes. If this is set to a low time (such as every 1 or 2 minutes) this will leave very little time for the system to accommodate starting a voice call, as it is too busy sending Alert SMSs.
Once an SSAS Alert has been activated (i.e. and alert button is pressed) it can be cleared in the following ways:
- Click on “Clear Alert” in the “Alert / Monitoring” tab of the Beam Management System (BMS) software
- By recycling the power to the RST system, or pressing the reset button of the RST03x. For this to re-arm the SSAS, the “Alert Survives Power Loss” option must be OFF (in “Settings - SSAS - Notification” tab within the Beam Management System (BMS) software
- By sending a remote command via SMS to the system in the following format:
- RST SMS P1 P46
An example is: RST SMS This email address is being protected from spambots. You need JavaScript enabled to view it. 3170 P13170 P46
The RST system will then respond by sending an SMS to the return address (or phone number), with the following message:
****Supv OK
P13170 OK
Tracking
The GPS Tracking feature can be activated/deactivated using the product's software management tool.
The software management tool can be downloaded from the product page in the Beamcommunications website.
If an alert/alarm loop is used, make sure that a normally-closed switch is being used. A normally closed switch will only trigger once and therefore should not keep re-enable alert/SOS.
If the alert/alarm loop is not used, then disable the option ‘Activate emergency mode when the alarm/alter loop is broken’ in the Advanced Tracking options within the docking station/terminal's software management tool.
To clear the alert mode press and hold the Track button for seven seconds. A single beep will sound, and the LED will show the re-armed state (GREEN).
If the alarm loop is used with an external normally closed switch/push-button, remember to enable this external loop in the software management tool settings. Once enabled, the loop will be armed and activated with an open-loop condition.
To avoid false triggering, be sure to have the normally closed button wired into the alert loop, before applying power.
The Beam terminals or docking stations with tracking capability supports periodic position reporting or manually activated position reports via SMS. The device can be programmed to send at a regular interval whenever the unit has power or alternatively whenever the TRACK button on the device is pressed.
The position report is sent via SMS to a predetermined destination which can be another SMS service or email address.
The device also support the use of an Panic Alert which is a two button press on the dock or via an external button input I/O to the dock to generate an Emergency Alert message from the device, this is also via SMS and takes priority over the periodic position message.
The device can also be remotely polled for a current position report. The SMS messages can be sent to your own designated tracing application.
PTT
When the ExtremeDD is not on a PTT compatible firmware (1.4.8025 or greater) it will not work well with an Iridium PTT device.
To update the ExtremeDD firmware, download the latest version of Eagle on the product's support page.
Manuals & Guides
User Manual DriveDOCK Extreme
Quick Start Guide DriveDOCK Extreme
Iridium Extreme PTT Grab ‘N’ Go Kits Manual
Common Resources
Beam Modem Installation Guide Install a Beam docking station or terminal as a modem. |
Iridium Antenna Installation Guide Optimise signal reception by learning where and how to install/deploy the Iridium Antenna. |
Iridium Sim Pin Configuration Guide Learn how to configure the Iridium Sim Pin on various Beam and Iridium interface. |
Beam Data Guide Configure and control the setup with AT Commands |
Com Port Signal Logger Record signal strength through the com port. |
Direct Internet Installation Guide Guide: Connect to the internet via satellite at 2400 bps. |
Direct Internet for Windows Connect to the internet via satellite at 2400 bps. |
Direct Internet for Mac Connect to the internet via satellite at 2400 bps. |
9575P Extreme Handset Firmware Upgrade Upgrade the Iridium 9575P Extreme Handset to most recent firmware version. |
Frequently Asked Questions
Powering Up/Restarting
The pin out looking into the 4-way connector of the Docking Station (attached).
Only pins 1, 2 and 4 are used:
Pin 1 = Acc
Pin 2 = GND (0V)
Pin 4 = Constant Vin (+VE)
Sometimes an Iridium handset may become temporarily unresponsive to the docking station.
When this happens the docking station will attempt to restart the Iridium handset to re-establish communication and correct the operation.
Customers who have assigned a sim pin will need to re-enter the simpin via the Iridium handset before Iridium registration can continue.
A firmware update may also fix this issue. Contact Beam customer support to find out the most recent firmware for the docking station and the Iridium handset.
At times, with continued use and exposure to dusty or dirty environment, electrical connection between the dock and the handset may be compromised. Disconnect power from the dock and remove battery from the handset. With a clean piece of cotton cloth and isopropyl alcohol, clean the bottom connectors. Let the surface dry before retesting.
When the handset is on PTT Mode, the dock should be at least at version 1.4 or later.
It is possible that the accessory wire is not wired correctly or has been disconnected.
The dock's accessory wire should be connected to the vehicle's accessory power for the dock to benefit from the accessory connection feature.
Screenshot shows how the dock behaves relative to the accessory wire connection.
If the dock stays on without the handset, this symptom may be caused by the 9575 Extreme handset.
It is recommended to check the following:
- The Extreme handset has two battery options, a slim battery or an extended battery. If a slim battery is used, make sure the battery Infill plastic must be in place (Refer to Extreme Dock user manual). The use of the infill for slim battery will make sure the handset contacts align with the docking station contacts. Remove the Infill when using an extended battery.
- The Extreme handset is IP 65 rated therefore rubber parts may need some push to close off the gap like between the battery and the handset. Once the battery is locked in place, give the centre of the battery a gentle push down towards the handset. This will help close the handset's terminals to the battery.
- Make sure the battery can switch on the handset when undocked. If not, try to charge the handset with the wall charger. If the handset is unable to charge through the wall charger, then the handset or the battery itself has a problem. To verify that, swap the battery from a working handset and observe.
Data
This problem occurs when there is poor signal quality. Users who are attempting to make data calls from inside of a building also tend to have this difficulty.
When your call drops, observe the signal strength indicator in the corner of the LCD on the phone or your computer and verify that your signal is in the range of 4 to 5 bars.
If you are not getting 4 to 5 bars of signal, you may want to adjust your antenna location to get a better view of the sky.
If the problem persists, please contact the dealer through whom you purchase service.
To initialise the Iridium data terminal to receive an incoming data call, start a Terminal Program (such as HyperTerminal) with the following settings: 19200* bps, 8, N, 1, Flow Control = None.
Once connected , type the following AT commands:
AT+IPR=x (where x baud of Terminal Program, according to
ATS0=1 (This turns on auto-answer)
1 = 600 bps
2 = 1200 bps
3 = 2400 bps
4 = 4800 bps
5 = 9600 bps
6 = 19200 bps (default)
E.g. AT+IPR=5 sets to 9600bps Terminal rate)
AT&W0 (This stores the current (active) settings to Profile 0 of the RST100).
The device is now ready to answer an incoming data call automatically. During the waiting period, the Data RX activity timeout can expire, and Voice calls can be made (Applies only to RST100 model, with serial numbers > 10001000).
* The baud rate can be set to whatever baud rate the device answering the call is going to need and not necessarily 19.2k. The “RING” string should be decipherable by the target device/program.
Refer to the Beam Data Guide for more information.
After typing the dial string ATDT the Call LED would blink amber, but after about 5 to 10 seconds, it would extinguish, and HyperTerminal would lock up.
This happens if the ‘Settings - Data/SIM -Timeouts - Data RX’ in the Beam Management System (BMS) software is set to a time interval, which is shorter than the time taken for an Iridium data call to be made.
The recommended default is 40sec.
Each Iridium sim card comes with two MSISDNs. MSISDN-A is the standard phone number supplied with a sim card for voice and sms. MSISDN-C is the data number.
If the Iridium terminal is configured as a modem to receive and send data, then you will need to dial into the terminal's MSISDN-C number. (This is not an Iridium internet access number).
The sim card/service provider can give you the MSISDN-C.
Also, make sure that the terminal is capable of auto-answering incoming calls if unattended and set to auto baud. Some remote terminals do not respond to auto-baud quite well and therefore it is best to try different baud rates until you can establish a PPP connection.
This error message appears when either you are using the wrong access number or the sim card is not provisioned for data use:
Below are the known access numbers:
Telstra (Australia) - 66666
Iridium (Worldwide) - 008816000025
If you have a local service provider with Iridium, their access number might be different. Once you find out that number and if different from the list above, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. so we can add that number to our list of data access numbers.
Firmware/Software/Configuration
To view the firmware version, use the relevant Beam Software Management tool available for download from the product support page.
To upgrade the firmware on your Beam docking station or terminal follow the steps below:
- Download the software management tool on the product support page.
- Install the software package on your computer.
- Connect the Beam docking station or terminal to the power supply.
- Connect the Beam docking station or terminal to the computer via USB or RS232 (whichever is applicable).
- Run the software management tool and follow the instructions on the screen.
- If your docking station or terminal is running an old version firmware, the software management tool will immediately recommend the update.
- If a fresh install of the tool does not recommend a firmware update, then your docking station or terminal is running the latest firmware.
Please ensure you have downloaded the latest version of the Beam Software Management tool from the product's support page.
The software management tool includes the required USB drivers to enable communication between the computer and the Beam docking station or terminal.
Also, refer to the Software Management tool's release note for operating system compatibility.
In addition please try the following process:
- Restart the PC
- Removing the USB cable from the device to the PC
- Power cycle the device
- Retry upgrading firmware
PIN/Security
- Is the card inserted the correct way? The notch on the sim card should align with the notch on the sim tray.
- Check the SIM and phone contacts. If they are dirty, clean them with an anti-static cloth.
- Is the gold chip visibly damaged or scratched? If so, contact your service provider for assistance.
If you enter the PIN incorrectly 3 times, the SIM card locks, and you need to enter the PUK. You must use the PUK code supplied by your Service Provider to unlock the SIM. If you don't have a PUK code please contact your Service Provider.
Yes, this can be turned off via a range of different methods.
For more information, check out the Sim Pin Configuration Guide.
<Insert link: Sim Pin Configuration Guide>
If the Handset says its BLOCKED, it means you have entered the PIN 3 times incorrectly.
You need to enter your PUK code. This can be obtained from your service provider.
You can UNBLOCK a sim card via a range of different options.
Download the Sim Pin Configuration guide here for the instructions.
The Subscriber Identity Module (SIM) often referred to as a simcard, typically is provisioned and issued by a Service Provider (SP) with an associated Personal Identification Number (PIN), sometimes referred to as PIN1.
It is possible to request simcards without PINs. When the satellite device first powers on, if the unit is set to request that the user enter the PIN code then until this has been successfully completed the unit will not register, place calls or receive calls.
Enter the PIN2 unblocking key (PUK2) or contact your service provider for further assistance.
A “check card” message means there is something wrong with the sim card and how it is inserted/installed in the sim tray.
Usually, there is a contact problem between the sim and the sim tray.
A couple of things to check:
- Is the sim card installed the right way in the sim tray? See screenshots below for reference only and may not represent your exact product.
- Make sure the contacts are ok, no damage, etc. See screenshots below for reference.
- Once all checks have been performed and the error message persists to appear, check the sim card with a different unit and see if the error message follows.
- If the error message follows, then the sim or how the sim is inserted could be the problem.
- If the error message stays with the unit, then try a new sim, if the error message still appears, then there must be something wrong with the sim tray or the unit itself.
Telstra TMS Sim supports 1300 dialling.
If you get a "Phone not in service" message when calling a known working 1300 number, check if a + is automatically added when you dial on the Iridium handset.
To remove the +, navigate through the phone menu Setup> Number Entry and select Do Not Prefix.
Each time you dial now, phone number will not be prefixed with a +.
This should allow you to successfully call a 1300 number.
Signal/Connectivity
Some national policies do not allow users to access their GPS information in particular locations.
Your terminal continues to access the GPS satellites as usual, but your terminal will not display its GPS location.
On a docking station/ terminal with status LED, the Status Led will change to green when the terminal is registered to the network.
For an RST100 terminal, the signal LED will change from Red to Green.
For Oceana/Terra 400 terminals, the signal LED on the terminal will change to GREEN (Good Signal Registered) or YELLOW (poor signal registered) when it is registered and able to make calls on the network.
Refer to the product's user manual for more information.
Ensure your terminal’s antenna is installed where there are no obstructions and has a clear line of sight to the satellite with no obstacles which could block the signal.
Check the antenna cable and all connections are secure and no bends or breaks / cuts in the cable
Check for any RF interference near the antenna that maybe causing problems. If there is, shut them down and re test, if works ok, then you will have to relocate the antenna elsewhere
Check with your service provider that the service has been activated.
For Inmarsat subscribers, check the coverage map to ensure service is available at your location or if there is service outage in the area.
If problem persists, contact your service provider.
All wireless devices, including satellite telephones, are susceptible to RF (Radio Frequency) interference from other electronic devices. This problem is especially evident when numerous antennas and broadcasting devices are located within close proximity to each other.
A good example would be onboard a ship. It is important that certain considerations be taken into account for best performance when an Iridium/Inmarsat system is installed.
Causes of RF Interference:
Some subscribers have contacted Iridium regarding the loss of signal quality when they operate their equipment near active Inmarsat terminals. The power with which Inmarsat units transmit can overpower the Iridium unit’s ability to properly maintain a quality connection with the Iridium satellite constellation. Inmarsat terminals are often found in the same locations as Iridium subscribers, such as harbors, airports and especially onboard ships.
The location of the Inmarsat unit’s antenna in relation to the Iridium unit’s antenna plays a significant role in determining the degree of signal degradation that an Iridium subscriber can expect to experience. All Iridium units are susceptible to this interference, regardless of the type of antenna being used.
Generally speaking, an Iridium unit, be it a handset using its internal antenna or a fixed terminal when attached to an externally mounted antenna and located within 15 and 45 meters (50 to 150 feet, respectively) of an operating Inmarsat Standard-C terminal, will likely experience degraded performance.
Other sources of RF interference such as Globalstar units, radar devices and broadcast stations can provide interference for Iridium units, but usually are not encountered as frequently as Inmarsat terminals.
Also refer to “Assuring Quality of Iridium Service” in the Antenna Installation Guide.
Make sure the following are observed:
- Power supply level is steady and never fluctuates.
- Antenna is connected to the dock or terminal with a Beam approved cable.
- Antenna installation guide is followed.
- The sim is active, else request service provider to reset the service on the sim.
The Iridium 9555 and 9575 handset have an external bypass antenna connector. As these connectors are exposed to the environment, they can get dirty and may prevent a good connection between the handset and the dock. Sometimes, the more use the handset gets with that connector, it cannot be avoided that the connector will wear off and may not offer good connectivity to the dock.
The antenna connector of the 9555 handset is at the back just above the battery while the 9575 handset is at the bottom.
Make sure the connector is clean and free from any foreign matter that may block the connection. Connectivity of the external connectors can also be verified with an accessory that came with the handset.
The 9575 comes with a bottom connector that will allow you to use an external antenna while the 9555 comes with a clip adapter for the same purpose. If using the adapter still gives you no signal, then have your handset checked by your supplier or by an Iridium authorized service centre.
A blinking LED indicator of a wireless PTT handset can mean any of the following:
1. The handset is out of range. Bring the handset closer to the cradle (of external PTT antenna) to reestablish communication.
2. The handset has lost its pairing from the PTT cradle. Switch the handset on, also make sure the PTT cradle is switched on. Press the 2 blue volume buttons simultaneously for approximately 8 seconds until a consecutive beep is heard, then place the handset into the main PTT cradle to complete the pairing. A paired handset will have its LED continuously lit when in and outside the PTT cradle.
3. The LED only blinks when I press the PTT button and the Iridium handset does not respond to PTT button press. This is a possible hardware fault, please contact support@beamcommunications for an RMA.
SMS
Yes, The user must use “AT Commands", through the data port. The AT commands use the standard GSM ‘PDU’ format.
SMS-MT messages can be sent to an Iridium phone/Beam docking station/terminal in one of 5 ways:
By sending an SMS-MO message from another Iridium phone. Current limitation is 160 characters.
By sending an SMS-MO message from a cellular phone ( if available ).
By sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. where xxxxxxxxxxxx is the 12-digit Iridium phone number. The subject line is ignored. “Plain Text” format is recommend for the e-mail message. Not available for Telstra 01471xxxxx services
By using the “Send a Satellite Message” feature at www.iridium.com.
Not available for 01471xxxxx services
By sending an SMS-MO message from another Beam Iridium device, by using the Beam Management System, Software>Messages tab.
Yes. A user can originate an SMS message from an Iridium phone or Beam device (up to 160 Characters), and send that message to another Iridium phone, to an e-mail address, or to a cellular phone ( if available).
Before using SMS-MO, you must…
• Have an active postpaid / Prepaid or Crew Calling SIM card account.
• Enter the SMS Service Center Number (SMSC) into the phone / Beam device, which stores the number on the SIM card. This number MUST be entered in one of these two ways: 00881662900005 or +881662900005 for an Iridium SIM, and 0061418706700 or +61418706700 for a Telstra SIM.
Check / enter Service Center Number:
Via the handset:
To enter the Service Center Number:
- Press the ‘Envelope’ key.
- Scroll to ‘Message Settings'. Press OK.
- Scroll to ‘Service Center'. Press OK.
- For an Iridium SIM, enter 00881662900005 or +881662900005.
- For a Telstra SIM, enter +61418706700.
- Via the Beam Management System (BMS) software:
- Enter number in the “Settings - “Data/SIM” - “SIM/SMS” tab.
- For an Iridium SIM, enter 881662900005.
- For a Telstra SIM, enter 61418706700.
- Click on another tab or field to commit the change in the Beam Management System (BMS) software. Please allow a few seconds for number to be displayed and changed.
Solution 1: Recipient phone # or e-mail address entered incorrectly. Make sure phone number was entered as 00 or +, Country Code, Phone Number. Make sure e-mail was entered with a space between the e-mail address and the message. For a Telstra SIM and Telstra SMS, the phone number is all that is needed, e.g. 0409xxxxxx.
Solution 2: Check expiry period. If recipient did not turn on their phone within the expiry period, message was deleted before delivery.
Iridium | Telstra | ||
SMS to Iridium Phone | Yes | SMS to Telstra Phone | Yes |
SMS to other Network | Yes | SMS to Iridium Phone | Yes |
SMS to Email | Yes | SMS to Email | No |
Intelligent/Privacy Handset
To verify the software version on the Iridium handset enter *#91# on the handsets' keypad.
To verify the software version on the LBT device (internal to the RST device) enter *#91# on the keypad of an Intelligent Handset. This is also available on the Status tab of the Beam Management System software (in the ‘LBT Firmware’ field).
Was the dialled number entered in international format? All calls made from the Iridium satellite system with a Iridium "8816" service must be in international format.
If the service is a Telstra "01471" service then the Telstra calling formats must be used. Dial all numbers the same as you would from a standard mobile except fixed calls must have the Area code (0X) included.
Check the signal strength indicator. If the signal is weak, ensure the antenna has a clear line-of-sight to the sky and there are no buildings, trees, or tall structures around.
Try to register manually.
Is RESTRICTED displayed? Check the Call Barring setting.
Has a new SIM card been inserted? Check that no new restrictions have been imposed.
Check to see if fixed dialling list is enabled. If so, calls can only be made to numbers or prefixes that are on the list.
At the moment, only the following Beam Communications products are capable of interfacing from the line level audio port into audio systems.
- PotsDOCK 9555 (9555PD)
- IntelliDOCK 9555 (9555ID)
- SatDOCK-G (9555SD-G)
- PotsDOCK Extreme (EXTRMPD)
- DriveDOCK Extreme(EXTRMDD)
Download the file below for the complete guide.
SBD
The IP Address is 12.47.179.11
directip.sbd.iridium.com / port 10800 which should resolve to 12.47.179.12:10800
Yes, the source IP address that will be utilized to connect to the Iridium gateway needs to be included within the Iridium network firewalls, to allow for successful connection.
This request for DMT access needs to be sent to the partners Iridium Account Manager.
Before an SBD can be sent, the LBT (in the Beam Device) or Iridium satellite phone must be provisioned for SBD. This includes Data being activated on your account and a destination address setup for the SBD to be sent to.
The destination address can be set to a specific IMEI number, an email address, or a direct IP Address / port.
Your service provider will be able to assist you in provisioning of your device.
Refer to the Beam Data Guide for more information on sending SBD's.
Messages sent to an ISU from the Host are sent to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Placing at least one, and up to a total of four, IMEI(s) into the subject line of the email identifies the destination ISU(s).
- If there is more than one destination IMEIs then list the additional IMEIs on the subject line separated with a single space between each IMEI.
- White listing may be used to restrict the originator of MT-SBD messages to particular IMEIs. This restriction will fork for email and Direct IP.
- The message must contain a properly formatted sender (“From:” address), otherwise the message will be dropped by the GSS.
- The data message to the ISU must be carried as an attachment to the email:
- The attachment name must have a ‘.sbd’ file name extension: E.g. ‘importantdata.sbd’
- File names must be 80 characters or less. (Including the .sbd extension.)
- File names are not case sensitive.
- The maximum size of the binary message (not the Base64 version) is ISU specific and is between one byte and the maximum MT message size stated in Section 1.5
- The GSS will reject message sizes that are too large for a particular ISU type.
- The attachment must use standard Multipurpose Internet Mail Extensions (MIME) Base64 encoding as defined in RFC 2045.
- Multiple messages may be queued by a single email by including the additional separate attachments in the email message, subject to the maximum number of messages permitted in the queue.
- Note that if one of the attachments has an incorrect extension (.sbd), while others are correct then no error indication email will be sent.
- A single email with multiple attachments creates a MT-SBD message from each attachment. In other words – one email with ten attachments creates ten entries for the destination ISU.
- The message body plays no role in the message transfer process; any information contained in the body will be discarded.
- A maximum of 50 messages may be in any ISU’s queue at any one time regardless of whether they where sent as an individual message with attachment or a single message with multiple attachments. The GSS will reject any message over this limit.
Voice
Due to a satellite network, if you are in motion, the satellite signal may become obstructed (such as buildings, bridges, tunnels, larger vehicles, valleys , large trees). If your satellite setup is not obstructed and yet you have no signal, you will need to perform the following checks:
Check the antenna connections.
Ensure the antenna cables are not damaged.
Ensure that only approved antenna cable has been used.
Refer to Antenna Install Guide on Beam website support.
If problem persists, contact your service provider
If your setup has an HFI Box:
- Check that the slide-switch ON THE HFI is positioined to the left to enable the microphone 2.5mm jack (if applicable).
- Check that the microphone connector is installed directly to the HFI kit (if applicable).
For other Beam docking stations:
- Check the microphone is connected correctly to the docking unit (if applicable.)
- Check if the cable is intact and has not come loose.
Voice quality may be affected by many factors. Before making a call, make sure that the signal strength is at least 4-5 bars (some terminals the signal LED should be bright green, not orange, or red). If the setup cannot achieve the signal level required, there is a possibility that there is a problem with the setup.
Please check FAQs about Signal or Antenna for more tips.
Make sure the volume of the terminal is not on the highest setting as this will create echo, try turning it down a little.
Make sure the external speaker and microphone are not positioned too close to each other or not facing each other.
Make sure that the signal level is between 4-5 bars.
If you don't achieve that, check the components of the setup and the installation.
Check the location of microphone (if applicable), make sure it is not located near an air vent or too close to an open window.
SSAS
Phone calls can be made even when an alert is active. However, the only reason that a phone call may not be able to be placed at an instance in time is if the system is in the process of sending out the Alert SMS. This may take 10 to 30 seconds, depending on how many destinations have been set up.
If making a call on the RJ11 port (RST100), you will get a busy tone if the system is currently sending out an SMS Alert. It's best to wait about 1 minute before trying to make a phone call directly after an Alert button has been pressed.
Alert messages are sent at a rate determined by the "Notify How Often" field in the ‘Notification’ tab in the Beam Management System (BMS) software. The default is every 15 minutes. If this is set to a low time (such as every 1 or 2 minutes) this will leave very little time for the system to accommodate starting a voice call, as it is too busy sending Alert SMSs.
Once an SSAS Alert has been activated (i.e. and alert button is pressed) it can be cleared in the following ways:
- Click on “Clear Alert” in the “Alert / Monitoring” tab of the Beam Management System (BMS) software
- By recycling the power to the RST system, or pressing the reset button of the RST03x. For this to re-arm the SSAS, the “Alert Survives Power Loss” option must be OFF (in “Settings - SSAS - Notification” tab within the Beam Management System (BMS) software
- By sending a remote command via SMS to the system in the following format:
- RST SMS P1 P46
An example is: RST SMS This email address is being protected from spambots. You need JavaScript enabled to view it. 3170 P13170 P46
The RST system will then respond by sending an SMS to the return address (or phone number), with the following message:
****Supv OK
P13170 OK
Tracking
The GPS Tracking feature can be activated/deactivated using the product's software management tool.
The software management tool can be downloaded from the product page in the Beamcommunications website.
If an alert/alarm loop is used, make sure that a normally-closed switch is being used. A normally closed switch will only trigger once and therefore should not keep re-enable alert/SOS.
If the alert/alarm loop is not used, then disable the option ‘Activate emergency mode when the alarm/alter loop is broken’ in the Advanced Tracking options within the docking station/terminal's software management tool.
To clear the alert mode press and hold the Track button for seven seconds. A single beep will sound, and the LED will show the re-armed state (GREEN).
If the alarm loop is used with an external normally closed switch/push-button, remember to enable this external loop in the software management tool settings. Once enabled, the loop will be armed and activated with an open-loop condition.
To avoid false triggering, be sure to have the normally closed button wired into the alert loop, before applying power.
The Beam terminals or docking stations with tracking capability supports periodic position reporting or manually activated position reports via SMS. The device can be programmed to send at a regular interval whenever the unit has power or alternatively whenever the TRACK button on the device is pressed.
The position report is sent via SMS to a predetermined destination which can be another SMS service or email address.
The device also support the use of an Panic Alert which is a two button press on the dock or via an external button input I/O to the dock to generate an Emergency Alert message from the device, this is also via SMS and takes priority over the periodic position message.
The device can also be remotely polled for a current position report. The SMS messages can be sent to your own designated tracing application.
PTT
When the ExtremeDD is not on a PTT compatible firmware (1.4.8025 or greater) it will not work well with an Iridium PTT device.
To update the ExtremeDD firmware, download the latest version of Eagle on the product's support page.
Manuals & Guides
User Manual DriveDOCK Extreme
Quick Start Guide DriveDOCK Extreme
Iridium Extreme PTT Grab ‘N’ Go Kits Manual
Common Resources
Beam Modem Installation Guide Install a Beam docking station or terminal as a modem. |
Iridium Antenna Installation Guide Optimise signal reception by learning where and how to install/deploy the Iridium Antenna. |
Iridium Sim Pin Configuration Guide Learn how to configure the Iridium Sim Pin on various Beam and Iridium interface. |
Beam Data Guide Configure and control the setup with AT Commands |
Com Port Signal Logger Record signal strength through the com port. |
Direct Internet Installation Guide Guide: Connect to the internet via satellite at 2400 bps. |
Direct Internet for Windows Connect to the internet via satellite at 2400 bps. |
Direct Internet for Mac Connect to the internet via satellite at 2400 bps. |
9575P Extreme Handset Firmware Upgrade Upgrade the Iridium 9575P Extreme Handset to most recent firmware version. |